Ratings based on 996 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
There was nothing to not like.
Comment from Hotel Management
22 May 2024 by Jelo, Hotel Management
Thank you for your positive feedback! We're thrilled to hear you enjoyed everything. Looking forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
This property is conveniently located near Scotts Bluff monument, which we visited earlier in the day. We were happy to get a first floor room and even happier when we discovered how delicious the complementary breakfast in the morning was. They even use actual plates and silverware rather than disposable.
Comment from Hotel Management
20 May 2024 by Jelo, Hotel Management
Thank you for your kind review! We're delighted you enjoyed your stay, our breakfast, and the convenience of our location near Scottsbluff Monument. We hope to welcome you back soon!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Jelo, Hotel Management
Thank you for your rating. We’re always striving to improve and would love to hear more about your experience. Your feedback is crucial to us in ensuring a better stay for all our guests.
by A verified traveler
Posted 19 May 2024
Nice location. Friendly staff. The facility is dated in need of a refresh. The carpet was wet for some reason. Perhaps a spill by the previous resident. Air conditioner was annoyingly loud.
Comment from Hotel Management
20 May 2024 by Jelo, Hotel Management
Thank you for your feedback. We're glad you enjoyed our location and staff. We apologize for the issues you encountered and appreciate your input. We'll address the carpet and air conditioner concerns promptly. Your comfort is important to us, and we hope to provide a better experience on your next visit.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by desiree, Hotel Management
Thank you
by A verified traveler
Posted 16 May 2024
Absolutely love this motel… service, cleanliness, how the room looks. And I’m picky so yea it’s a great motel!
Comment from Hotel Management
16 May 2024 by Desiree, Hotel Management
Thank you kindly!! We are glad to have you stay with us. Thank you for choosing to stay at Monument Inn & Suites!
by A verified traveler
Posted 28 Apr 2024
Nice, clean and quiet
Comment from Hotel Management
29 Apr 2024 by Jelo, Hotel Management
Thank you for your feedback! We're delighted to hear that you found your experience with us to be nice, clean, and quiet. Providing a comfortable and serene environment for our guests is always our priority. We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 20 Apr 2024
I like the room a lot. The lady at the front desk was nice. The area does not make me feel safe, and the room keys do not work on the outside doors. If you are out late, you have to go through the front door, and the keys will not unlock any other outside doors.
Comment from Hotel Management
21 Apr 2024 by Jelo, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your room and found our front desk staff to be accommodating. We appreciate your concerns regarding safety and the functionality of the room keys on outside doors. Rest assured, we'll address these issues promptly to enhance your future stays with us.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Jelo, Hotel Management
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!
by A verified traveler
Posted 1 Apr 2024
Always friendly people working. Also they are very pet friendly.
Comment from Hotel Management
3 Apr 2024 by Jelo, Hotel Management
Thank you for your perfect rating! We're thrilled to hear that you had a fantastic experience with us. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back again soon!
