Ratings based on 131 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
This was my absolute best experience with Red Roof Inn. The facilities were very clean and the staff were friendly and proactive to ensure my stay went well.
by A verified traveler
Posted 24 Jun 2024
I understand the property allows pets - but our room smelled badly of pet and I woke up several times in the night sneezing due to allergies (we stay at plenty of properties that allow pets and I’ve never smelled an animal) I also heard what sounded like a paint ball gun (I hope) being fired outside our room several times in the night, which also woke me up.
by A verified traveler
Posted 23 Jun 2024
by A verified traveler
Posted 23 Jun 2024
Facility was clean. Little things where wrong, tv remote didn’t work, toilet seat wouldn’t work.
Comment from Hotel Management
24 Jun 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Michael, Thank you for your honest feedback of our RED ROOF INN GEORGETOWN KY. Though you indicated that you were pleased with the cleanliness of our facilities, we are saddened to know that you had with your toilet seat and remote not working properly. Please accept our apology. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist
by A verified traveler
Posted 21 Jun 2024
Great for a $60 night day.
Comment from Hotel Management
23 Jun 2024 by Oniel RediResponse Specialist , Hotel Management
Thank you Kyle, for taking the time to write a review of your stay at the Red Roof Inn Georgetown, KY. It is so rewarding to read that you had a good encounter with us and we truly appreciate you making us aware. Another thing we acknowledged was that you took liking to our prices. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Jun 2024
They were clean and had coffee easy to check in and very respectful and polite staff and it was right behind fatkats pizzeria so very convenient
Comment from Hotel Management
18 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Nicole,Thank you for taking the time to tell us about your experience at the Red Roof Inn Georgetown, KY. I am glad to read that you were pleased with the cleanliness of our hotel, the easy check-in and how respectful our staff were. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you for your kind words and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Jun 2024
I travel nationwide. I would NOT STAY HERE again
Comment from Hotel Management
4 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Brett,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. In response to any hinderance faced, we apologize for the less than favorable experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. All the best in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
The beds were very comfortable.
The towels had stains on them. The bathroom door had been punched in.
There was no ice machine on premise although the room had an ice bucket.
Comment from Hotel Management
30 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Tammy,Thank you for taking the time to share your feedback of your experience at our RED ROOF INN GEORGETOWN KY. Though you indicated that you were pleased with beds comfortability, you've indicated that there were multiple issues during your stay as well. Your concerns regarding stains on the towels, a punched in bathroom door and no ice machine. This is nowhere near the standard that we uphold here at Red Roof. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope you have a better experience in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler from Huntington
Posted 25 May 2024
Property is dated. Rooms are updated. Staff is friendly and accommodating. To be honest it’s better than I anticipated for the room rate.
Comment from Hotel Management
25 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Douglas, Everyone here at the Red Roof Inn Georgetown, KY was proud to see your 4/5 score. I am thrilled that our updated room and friendly staff pleased you. However, you stated that the property was dated. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
10 Jun 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GEORGETOWN KY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
