Ratings based on 125 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
They were clean and had coffee easy to check in and very respectful and polite staff and it was right behind fatkats pizzeria so very convenient
by A verified traveler
Posted 4 Jun 2024
I travel nationwide. I would NOT STAY HERE again
Comment from Hotel Management
4 Jun 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Brett,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. In response to any hinderance faced, we apologize for the less than favorable experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. All the best in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 May 2024
The beds were very comfortable.
The towels had stains on them. The bathroom door had been punched in.
There was no ice machine on premise although the room had an ice bucket.
Comment from Hotel Management
30 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Tammy,Thank you for taking the time to share your feedback of your experience at our RED ROOF INN GEORGETOWN KY. Though you indicated that you were pleased with beds comfortability, you've indicated that there were multiple issues during your stay as well. Your concerns regarding stains on the towels, a punched in bathroom door and no ice machine. This is nowhere near the standard that we uphold here at Red Roof. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope you have a better experience in your future travels.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler from Huntington
Posted 25 May 2024
Property is dated. Rooms are updated. Staff is friendly and accommodating. To be honest it’s better than I anticipated for the room rate.
Comment from Hotel Management
25 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Douglas, Everyone here at the Red Roof Inn Georgetown, KY was proud to see your 4/5 score. I am thrilled that our updated room and friendly staff pleased you. However, you stated that the property was dated. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
10 Jun 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GEORGETOWN KY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 18 May 2024
Nice and cheap
Comment from Hotel Management
19 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Matthew. The staff and I at the Red Roof Inn Georgetown, KY appreciate your 5/5 score following your stay. I am happy that our nice and affordable hotel pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from Herriman
Posted 10 May 2024
Comment from Hotel Management
31 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Frederick,Thank you for choosing to stay at our Red Roof Georgetown KY. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Tara, We at the RED ROOF INN GEORGETOWN KY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 May 2024
Good
Comment from Hotel Management
9 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Abdulmajed, It is so wonderful to see that we at the RED ROOF INN GEORGETOWN KY were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding your good stay here at Red Roof.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 May 2024
This was a very pleasant hotel to stay at. Everything was clean and comfortable and we would definitely return!
Comment from Hotel Management
4 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Andrew,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN GEORGETOWN KY. We value you as our guest and welcome your 5/5 score. Here at Red Roof, we are overwhelmed to read that the everything was comfortable, clean and all the other positives that you stated. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
