Ratings based on 103 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Staff was great. Excellent experience on our stay 😉
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro C.H.A. - General Manager, Hotel Management
Dear Mr. Dhanraj:Today to wish you on behalf of the Management and Staff of our hotel a HAPPY FATHERS DAYAt the same time to thank you for the high score given to all of us and we are very glad you had great stay with us on our available upgrade Complimentary Suite, overlooking the City of Georgetown.We know you are flighting out today, a safe trip and love to see you back soonSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 12 Jun 2024
Staff was very very impolite
Comment from Hotel Management
12 Jun 2024 by Carlos Montenegro C.H.A. - General Manager, Hotel Management
Dear Mr. Deo:Greetings from GuyanaI have discussed with our staff about your rating, and I was informed that on your one day stay, you receive as usual (since you had stay with us before with another company reserving for you) a letter from the General Manager, office welcoming you backOn that welcome letter, he manifests that if anything we can do to as a TEAM to make your stay a pleasant one, to let us know.It is unfortunate that you have decided not to use the welcome letter as a guide, and now having receive the EXPEDIA survey, give us a one score for an unknown not explanatory reason a 1For sure many EXPEDIA readers, reading my courteous and respectful reply to you, will agree that you're rating it is not, a fair one We look forward to welcoming since you are on record with us, via again EXPEDIA or via another reservation website.Sincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 2 Jun 2024
Staff members were very helpful and courteous food was great lovely ambiance around ❤️
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro C.H.A. - General Manager, Hotel Management
Dear Mr. Singh:First thing apologies for not replying sooner to your high score but, at our Waterfront Hotel the last few weeks, we been busy welcoming and taking care always of guest like you. I am responding you on a FATHER DAY and we hope your family is celebrating you.We miss you when you left, and we are looking to welcome you back soon.Sincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 28 May 2024
Enjoyed my stay here. The only suggestion I would make is for the executive suites Lobby to have its own check out/ check in facilities. Loved the service provided by all the staff members I interacted with. Keep up the good job!!
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. Moore:A great Sunday if you are celebrating FATHERS DAYWe want to thank you for having stay 7 days with us and during that time our services, attention and facilities were up to your standard. Yes, as of July 01/24 we are lunching at the Upgrade available Complimentary Executive Suite building that you stay, the Concierge Check - In and Check - Out Concierge Desk.We know you book often with EXPEDIA, and we look forward to welcoming you back soon.Sincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 26 May 2024
Front desk staff was beyond amazing and accommodating even though we arrived early for our event.
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. Sookra:Indeed, I remember you because I was called by our staff to listen and assist you with an early check - in on complimentary basics.At our Waterfront Downtown location hotel, is always a pleasure to take care of our guests or patrons and for me on that day, was an honor to help youWe look forward to welcoming you back soonSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 21 May 2024
New Pegasus building was quite nice ! Clean !!
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. Nottingham:Greetings from Guyana on Fathree Day, sorry for my office delay on thanking you for the high scoreOn May when you stay for 4 days with us, you had the opportunity to be upgrade on Complimentary Basics to the EXPEDIA property (Suites Hotel) starting to welcome guest as of July 01/24When you did book with EXPEDIA for a Pegasus Hotel Deluxe Room, and you got here was not available and that is the reason, we accommodate you on our (soon EXPEDIA) to be listed Suites and Residences.We look forward to welcoming you soon either at Pegasus Hotel or Pegasus Suites & ResidencesSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 14 May 2024
The staff is the best I found in town so far. The rooms are very clean and spacious.
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Mr. Ordaz Silot:My apologies for not responding sooner to your high score unfortunately, my daily responsibilities to our guests/ and staff keeps me busy.Honestly, I have a share with our staff and management you review, we all thank you from the bottom of our hearts your expression of been THE BEST and they mention to me to tell you that daily they driven to continue to excel for our guest and costumers like you.A great Sunday and looking forward to welcoming you soonSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 9 May 2024
pegasus. decreased in status
by A verified traveler
Posted 8 May 2024
The staff was very professional and friendly.
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Ms. McRae:I have no words to express how sorry I am, on not responding sooner after your left in beginning of April and when receiving the EXPEDIA survey, give us a high score. I have share with our staff and management, putting your notes at their staff cafeteria and many of them come to see me to thank you and say "that you have made their day"We all look forward to welcoming you back and have tomorrow great beginning of weekSincerely,Carlos Montenegro C.H.A.General Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
16 Jun 2024 by Carlos Montenegro - General Manager, Hotel Management
Dear Ms. Coles:Thanks for taking the time to respond to the EXPEDIA review.Unfortunately, I do not get to see a note from your end as to what we could have done better on your 1 day stay to get a better score.Please, if in the future you book once again with EXPEDIA and come back to Guyana, in advance let us know via EXPEDIA window request, what can we do to make your book stay, a great stay.Sincerely,Carlos Montenegro C.H.A.General Manager
