Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
The hotel was dirty and I felt gross throughout the whole stay. The gym was nonexistent and the size was the size of a closet.
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Vincent,We appreciate your feedback on your recent stay. Improving cleanliness standards is a continuous process, and we will address this matter with our team. We regret that the gym size did not meet your expectations and will share your comments for future enhancements.
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Carrie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 7 Jun 2024
The staff was fabulous! EVERYONE was kind and friendly. I misunderstood my bill & the lady was patient and explained until I understood it correctly.
I know it's wierd to say, but I like that the pool is not dangerous (no slopes & only 4" max). You can't swim an Olympic lap in it, but I was happy knowing that you couldn't really drown unless you tried.
The breakfast was hot & there was a variety. I'd just like 1 or 2 more options of fresh fruit is all. There were only apples everyday. Other than that the fluffy waffles were hot & freshly made with an option of plain or blueberry. So apples are a drop in the bucket.
I loved walking to wherever we wanted to eat... no extra miles put on my rental car!!
Also, the freeway was so close.
Of course, the main thing was there were NO BUGS of any kind there, not even in the roll-away. That is the number 1 fear for any traveller, as far as I'm concerned. They passed that test with flying colors. I'm very happy about that. I couldn't ask for better.
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Alisa,We appreciate your kind words about our friendly staff and that you found our pool to be safe. Your feedback on the breakfast options and the location is noted for future improvements. We are thrilled that you enjoyed walking to nearby restaurants and that our location close to the freeway was convenient for you. It's fantastic to hear that your stay met your expectations and that you appreciated the cleanliness of our facilities. Thank you for choosing our hotel, we hope to welcome you back in the future.
by A verified traveler
Posted 6 Jun 2024
Smelled bad
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello justyn,We appreciate your feedback and apologize for any inconvenience caused. We will look into this matter to ensure our high standards are maintained. Thank you for bringing this to our attention.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Robert,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back in the future.
by A verified traveler
Posted 29 May 2024
Just get some better comfortable bedding and everything else was on point
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Abraham, We appreciate your feedback and are glad to hear you enjoyed your overall stay. Suggestions for improvement are always valued to enhance guest experience. Should you have any further comments or if you plan to visit us again, please feel free to reach out.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
7 Jun 2024 by Manager, Hotel Management
Hello John,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon.
by A verified traveler
Posted 13 May 2024
Clean place to stay, staff was very friendly and helpful. Good location, easy to access downtown and highways. Large parking lot and so many places to eat nearby. Good experience!
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello Kelsey,We are pleased to hear that you enjoyed your stay with us and found our location convenient. Our team works hard to provide excellent service, and we are glad to hear that they made a positive impact on your visit. Thank you for taking the time to share your feedback with us!
by A verified traveler
Posted 9 May 2024
The toilet seat was dirty from someone standing on the seat. We had to scrub it with a wet wipe to get it clean.
The remote was missing from the room.
Their were food crumbs on the sofa cushions.
The soap dispenser in the shower was empty.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Duane,Thank you for sharing your feedback with us. We appreciate you bringing these matters to our attention as it helps us improve our services for future guests. We encourage guests to reach out to our management directly for any further assistance required.
by A verified traveler
Posted 9 May 2024
The staff was kind and courteous. The parking area was dirty, bathroom in the room was not clean and floors upstairs were sticky.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Mary,We appreciate your kind feedback regarding our staff. We regret to hear about the concerns you encountered during your stay. We encourage guests to reach out to us directly with any issues faced to ensure a pleasant stay in the future.
