Ratings based on 448 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 19 Mar 2024
Cockroach on bedroom, yellow stains on shower floor, musky smell
3 out of 5
by A verified traveler from Shah Alam

Posted 15 Mar 2024
The executive suite do need proper maintainent especially the bath tub and water outflow system.
3 out of 5
by A verified traveler

Posted 25 Feb 2024
It’s an older building and outside downtown area. Restaurant in the hotel close early, front desk staff very friendly.
5 out of 5
by A verified traveler

Posted 11 Feb 2024
Very good hotel
1 out of 5
by A verified traveler

Not a present stay

Posted 26 Jan 2024 on Hotels
We have change 3 times.. sound proof horrible.. can hear water hammer sound when someone use the water... Toilet bowl was not properly secured.. last night power trip.. no power for half and hour.. then up floor people jump up and down have to call the front counter
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jan 2024
3 out of 5
by A verified traveler

Posted 28 Dec 2023
Water heater is not working and we have to change room, and upon moving into the new room, similar problem happened on the following night. Bedsheets and towels are stained and yellow. I dont think this hotel is rated as said.
3 out of 5
by A verified traveler

Good location but hotel/rooms need maintenance.

Posted 4 Dec 2023 on Hotels
This is my second time staying at Vouk Hotel in Penang. I am unlikely to stay here again as the maintenance issues seem to be getting worse rather than better, unfortunately. It's not a bad place to stay; the hotel just needs a lot of work. Pros: *Central location to easily access most of Penang's popular areas; walk to Northam night market (5 minute walk), Gurney Drive/Plaza (10-20 minutes walk), and even historic Georgetown (20-30 minutes walk). *Very comfortable bed and linens. *Very spacious room and bathroom. *Great pharmacy and a Starbucks next door. *In-room, secured safe deposit box with customizable digital code. *Large workstation/desk and plenty of cabinet space. Cons: *Found several bugs/roaches in the bathroom, some adults and many babies, and one adult in the main area. *No hot water in the shower or sink the second day. *Needs minor maintenance (damaged wood flooring, inoperable wall light to the left of bed, electrical switch on left of bed sticks out from wall, wallpaper needs to be replaced, etc.) *Wifi is annoying to access, especially with a laptop. Each time you return to the room you need to re-login to the network. *Cash deposit of RM100 required to check in. *Hotel hallways are very dated and need a renovation/upgrade. *Not very quiet; you can easily hear people in the hallway and the adjacent rooms. I suggest getting a room at the far end of the hallway, furthest from the elevator, to minimize noise.
3 out of 5
by A verified traveler

Posted 28 Nov 2023
Good location. Room size is good. Lighting in the room inadequate, gloomy. Amenities insufficient. Housekeeping irregular.
4 out of 5
by A verified traveler from Johor Bahru

This traveler left a rating score only Posted 29 Oct 2023
Back to Hotel Details Showing Reviews 1 - 10 of 448 Next