Ratings based on 316 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Feb 2024
The staff were attentive to our every need, from recommending local restaurants to booking a taxi to the airport. Unfortunately the noise levels just beyond us . There is singing club just across the street and will start @ 9:30 and last till 11:30 pm every night . Wi-Fi was patchy . If u need Wi-Fi , this is not the hotel for you.
by A verified traveler
Posted 19 Feb 2024
Very convenient location to all the major tourist areas around Georgetown. The staff was amazing and very helpful, always there to help plan the day with recommendations and providing tips. The only downside was the WiFi was slow. Overall, excellent hotel.
by A verified traveler
Posted 24 Jan 2024 on Hotels
by A verified traveler
Beautiful but complete lack of maintenance
Posted 2 Jan 2024 on HotelsBeautiful hotel, nice staff, but unfortunately it is not being maintained. Facilities are not i good condition (e g. Pool has hanging light), indoor sofa is moldy and stained, outdoor shutters are peeled off, doors don't close well, birds constantly inside the lobby entrance which from a cleanliness standing is not great Cleanliness of the rooms was subpar. Staff broke a perfume bottle while cleaning and did not report it - found out from left over glass shard and strong smell of perfume...). Such a shame as this hotel could be fantastic and the staff was nothing but helpful. However big investment needs to be made in upkeeping and training. Without this, i think it should be removed from the small luxury hotels group/website.
by A verified traveler from Rancho Cucamonga
Posted 13 Dec 2023
The best customer service
by A verified traveler from Applecross
Posted 26 Nov 2023
The property is well-situated and comfortable. My only criticism concerns the noise from music at neighbouring entertainment venues at night.
by A verified traveler
Posted 26 Nov 2023
This is an absolute gem in Penang. It's a stunning converted mansion full of history and charm. Even better, it's a great location- we walked everywhere we wanted to get to within 25 minutes of the property.
But the real amazing thing was the staff. Everyone was so kind and accommodating. They took time to sit down with us and create an itinerary to experience George Town in our short stay, had restaurant recommendations to experience local cuisine, and an amazing lounge with complimentary juices and snacks. It's easily one of the, if not the, best experiences I've had with hotel staff anywhere.
If you're staying in Pengang, this is the place.
by A verified traveler
Good
Posted 16 Nov 2023 on HotelsFriendly and helpful staff, good quality amenities provided. Food market nearby with 3 mins walk. Convenient store nearby with 5 mins walk. But wifi and hot water supply in room are not stable.
Comment from Hotel Management
17 Nov 2023 by TeamEdison , Hotel Management
Thank you for staying with us at The Edison George Town and for leaving such a lovely review. We are delighted that you enjoyed exploring our neighborhood and Penang with us. It's a pity that the Wi-Fi service was down during your stay, hopefully it will not be a problem on your next stay with us.
by A verified traveler
An excellent place to stay
Posted 15 Oct 2023 on HotelsThe hotel is reasonably small so you get personal service. It is located in a convenient location for restaurants and an easy walk into town. The facilities were very good and the staff were extremely helpful. Nothing was too much effort. A great place to stay in an interesting town.
Comment from Hotel Management
17 Nov 2023 by TeamEdison , Hotel Management
Thank you for choosing to stay with us during your recent visit to Penang and your kind review. We are pleased to know that you enjoyed your stay and your #TheEdisonExperience .
by A verified traveler
Boutique Hotel in fab Georgetown
Posted 14 Sep 2023 on HotelsGreat stay
Quiet, comfortable, friendly with excellent service
Good location
Nice pool
