Ratings based on 54 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Petaling Jaya, Selangor DE, Malaysia
Posted 20 Aug 2020
Whats not to like. Its a delightful and charming gem of a place. The virtues of the 9th century vintage shophouse design are exploited to the full, in conjunction with al modern amenities. JL is a genial and affable host. I do expect to return and do not hesitate to recommend this venue to customers in the future.
by A verified traveler
Fantastic service
Posted 30 Dec 2018 on HotelsFantastic service by the hotel manager. Initially we though he was the owner as he was so friendly and proud of the hotel. He seemed to be there all the time, always greeting the guests warmly, helpful in giving advice of the local areas and helping to book restaurants and taxis. Even personally escorted us to the local eating places nearby. Great authentic cultural experience staying in a newly refurbished old shop houses. Great location. The rooms were furnished with furniture from the older Malaysian times.
by A verified traveler
Great Services and Great Location
Posted 28 Sep 2018 on HotelsComment from Hotel Management
29 Sep 2018 by PMansion, Hotel Management
Thank you very much ,Wong for your encouraging review.We hope to be able to serve you and your family/friends again in the near future.
by A verified traveler
A very warm and special kind of hotel experience
Posted 11 Sep 2018 on HotelsThis is a very special accommodation experienc for me.
The hotel is small of seven room only. The owner and the staffs had a heart on it and I could feel their services are very unique and excellent.
When I arrived, instead of check-in, the manager Mr. CHANG hosted me with and drinks and cakes while gave a brief on the major tourist locations and recommended restaurants of Penang when learning we were the first time visitors to the city. After it, we were admitted to our room without check-in.
The room is spacious and clean. On the third day, we found sets of quilts and pillows of different patterns are placed. It impressed me as I guess other hotel will not change of the look of the quilts no matter how long a guest will stay.
Restaurant for breakfast is arranged at the nearby Cafe of Little Angel. The food is good. More than that, its boss/cook would warmly recommended different food choices so our breakfasts need not to be repeated during our stay and we could also tasted more local delicious foods.
The hotel is at the heart of George Town, so it is very close and only walks away from the locations of visitor interest nearby.
The room is spacious and clean. It has two beds, and one of the bed is upstairs. It is the main reason I chose it.
The owner likes green plants, and full of lovely pot plants in the corridors outside the guest rooms.
It is a very wonderful experiences of my stay.
Comment from Hotel Management
29 Sep 2018 by PMansion, Hotel Management
Dear Mr K
Thank you very much for your lovely and encouraging reviews. We appreciate your time and effort spent.
We look forward to your return stay with us together with your family/friends.
Warmest Regards.
by A verified traveler
Great Stay
Posted 25 Jan 2018 on HotelsGreat location. You leave feeling like you have a new friend. Management goes all out to be friendly and helpful. We highly reccomend Palm Mansion.
Comment from Hotel Management
30 Jan 2018 by PMBS, Hotel Management
Dear Robert
Thank you very much for your kind comments. We are very pleased to have hosted you and your partner as a close friend of Palm Mansion Boutique Suites.
We hope your stay at Palm Mansion BS will leave behind a sweet and memorable experience. We look forward to meet you again.
by Whatisthis? from Stiil in Georgetown
Very nice - Very noisy
Posted 19 Aug 2017 on HotelsLovely and well meaning people. Unfortunately the rooms are on a main road and the noise is too high
Recommended
for Everyoneby A verified traveler from Perth, Australia
memorable holiday in Penang
Posted 22 Mar 2017
Pros: Walking distance to great eateries,close to transport, the jetty.safe. Excellent accommodation, very friendly and helpful staff.
Cons: nil
Location: adjoins Little India, walking distance to Peranakan mansion, eateries, shop houses, street art museums and on the local bus route
loved everything about Penang, the people, the attractions, the history and the amazing array of food.
Recommended
for Everyoneby A verified traveler
Wonderful Experience
Posted 28 Nov 2016Offers a very personal touch unlike hotels. The owner Dr T, his wife and manager Mr Chan were very hospitable. Mr Chan was always ready to share tips on Penang and was attentive to our needs. Location is central within heritage zone. All rooms are on 2nd floor of row of shophouses. Very spacious with a corridor to chill amidst the well maintained pretty plants.
Recommended
for Everyoneby A verified traveler from Singapore
Awesome place to stay in Penang!
Posted 7 Nov 2016
Pros: Location & Service
Location: Street Art & Museums
My group of friends (6 of us) had a great time at Palm Mansion. The rooms had a wonderful rustic villa feel that makes u feel so at home. The rooms are clean and the hotel is strategically located. Street art and museums are nearby and so are the food! Mr Chang showed awesome hospitality by telling us where we could visit and what was good to eat. Never met a more friendly host! If that was not enough, the owner Dr Teng (hope I got his surname right!) came by and his lovely wife bought us nonya kueh! We were such in luck as it tasted really good :) thanks for the wonderful experience Palm Mansion Team. We will be back for more!
Recommended
for Familiesby A verified traveler from Singapore
Posted 5 Nov 2016
Pros: The location, the room and the staff was very good.
Cons: the windows are a little bit old... it is not very sound proof
