Ratings based on 690 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Male
Posted 2 Mar 2024
Comment from Hotel Management
25 Mar 2024 by GC, Hotel Management
Dear Mohamed,Thank you for kind rating, we sure hope to see you again soon.Sincerely,Gerard ChanResort Manager
by A verified traveler from Flinders
Posted 17 Feb 2024
Hotel is looking very tired. Vinyl clad couch in our room was split in many places. TV show options were very poor to say the least. Having said that the room staff were very good and the bed was comfy. There is nowhere to sit in a/c comfort when you check out and are waiting to be picked up. There is no booklet explaining the hotel facilities and how to get around the local area in the room. Overall disappointing 😞
Comment from Hotel Management
21 Feb 2024 by GC, Hotel Management
Dear Leslie,Thank you for your feedback and review. We apologize on the shortfall and we will share this with the team here for further improvements. We do hope to welcome you back soon.Warm regards,Gerard ChanResort Manager
by A verified traveler
Posted 1 Feb 2024
my second time staying there. very convenient location, friendly staff and rooms are decently clean
Comment from Hotel Management
5 Feb 2024 by GC, Hotel Management
Dear Elizabeth,Thank you for your wonderful feedback and recommendations. We are happy to know that we are your preferred resort when in Penang. See you again soon.Warm regards,Gerard ChanResort Manager
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
9 Feb 2024 by GC, Hotel Management
Dear Julie,Thank you for your rating, we sure hope it was a great stay with us and look forward to welcoming you back again soon.Warm regards,Gerard ChanResort Manager
by A verified traveler
Very poor would not stay with Mercure again
Posted 17 Jan 2024 on HotelsWe had a very poor experience at this hotel and would not recommend.
Upon arrival the check in staff could not locate our booking. We waited over 30 minutes until they eventually found it.
There were stains on the bathrobes, sheet and towels, The bathroom flooded every time the shower was used and there were ants all over the bathroom.
Despite being a non smoking room and floor there was a constant smell of fresh cigarette smoke so much so it woke me up in the middle of the night to check for fire.
The service was poor, often there were no tables for breakfast and there was no cutlery available on most mornings.
During the dinner service my kids waited 45 minutes after my food arrived for theirs, close to 1.5 hours for basic food and only 2 tables seaters
The bar was too noisy so we left we only to be told we can’t drink alcohol in the restaurant (with our meal).
I was very disappointed in the lack of service.
Comment from Hotel Management
18 Jan 2024 by GC, Hotel Management
Dear Christopher,Thank you for sharing your stay feedback with us. We appreciate the time taken and we do apologize on the shortfall experienced during your stay. We have shared this with the team here to further investigate on this, to ensure we improve on all the areas.We do hope to be given another opportunity to showcase our true service level. Please do not hesitate to contact us soon.Warm regards,Gerard ChanResort Manager
by A verified traveler
Scenic spot from the time you enter lobby
Posted 14 Jan 2024 on HotelsVery scenic place. Rooms a lil dated but still comfortable. On site restaurant is ok and bar as well. The private beach is a winner all day
Comment from Hotel Management
15 Jan 2024 by GC, Hotel Management
Dear Eugene,Thank you for your perfect rating and wonderful recommendations. We are truly happy to hear from you, hope to see you again soon.Warm regards,Gerard ChanResort Manager
by A verified traveler
Posted 13 Jan 2024 on Hotels
Comment from Hotel Management
15 Jan 2024 by GC, Hotel Management
Dear Chia,Thank you for leaving us your rating, we hope it was a good stay and looking forward to welcoming you back again soon.Warm regards,Gerard ChanResort Manager
by A verified traveler
Posted 29 Dec 2023
The room we had was very dirty, crumbs and hair were left everywhere on the floor and we asked them several times to come and clean and one showed the customer service wasn’t the best. We also had ants everywhere from the kitchen to the dining table.
Comment from Hotel Management
30 Dec 2023 by GC, Hotel Management
Dear Maysa,Thank you for sharing with us your recent experience, we apologize on the shortfall occurred during your stay. We will share your feedback with our team here to ensure that all rooms are checked and cleaned for all of our guests. Rest assured that this is a rare occasion which we apologize.We do hope to see you again soon to have a better experience with us.Warm regards,Gerard ChanResort Manager
by A verified traveler
Posted 28 Dec 2023
Everything is perfect .. just that need to improve on email replies. Took quite sometime for the staff to respond till we have to talk to the manager incharge on that day.
Ordered room service, food was just okay.
Comment from Hotel Management
29 Dec 2023 by GC, Hotel Management
Dear Firdauz,Thank you for sharing your experience with us. We are happy to hear that you had a overall good experience with us and we do apologize for the inconvenience caused to you on the emails. We hope to see you again soon.Warm regards,Gerard ChanResort Manager
by A verified traveler from Singapore
Posted 16 Dec 2023
Nice and clean rooms, some sound of the road is easily heard esp at night. Might need better sound proofing of the windows
Comment from Hotel Management
18 Dec 2023 by Gerard Chan, Hotel Management
Dear Soon Lin,Thank you for your kind feedback and review. All our windows are double glazed. We have recently did a test on the sound level as well to ensure we offer a good sleep to all of our guests. We do hope this will not deter you from staying with us again.Warm regards,
