Ratings based on 21 Verified Reviews

4.2 out of 5
86% of guests recommend
4.6 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler from Melbourne

Posted 13 Jan 2020
perfect stay, will recommended and stay here again
Comment from Hotel Management
20 Jan 2020 by Grace Wong , Hotel Management
Dear Leanne , Delightful Greetings from PHC Hotels . Thank you for staying with us and also for taking the time to drop us a review! It brings us a lot of pride and joy to hear that you enjoyed your stay with us. hope that you will stay with us again . Many thanks, Grace Wong Revenue Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Mar 2019
5 out of 5
by A verified traveler

Posted 31 Mar 2019
amazing apartment, really spacious & well decorated. near to many food places & several malls too!
Comment from Hotel Management
1 Apr 2019 by PHC Hotel Team, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, MinT! We’re delighted you had such a pleasant time with us and that you enjoyed our spacious accommodations. We strive to provide our guests with the best possible experience, so this is great to hear. Providing our guests with excellent service is something we take seriously. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, PHC Hotel Team
4 out of 5
by A verified traveler

Very good location to begin exploring

Posted 12 Mar 2019 on Hotels
Three of us (2 adults, 1 toddler) stayed for 4N5D. Units are set up like an up/down (2 floors) townhouse suite. Walls are thin and we can hear conversations coming from the shop next door during business hours, but we got used to it. Hotel staff can improve upon the general cleaning and maintenance of the rooms. Wi-Fi was slow. We like the generous unit layout as the suite can accommodate 6 guests comfortably. The kitchen was well equipped when we wanted to cook our meals or reheat food from the fridge. It was nice to have a washing machine available as our dirty laundry piled up after a few days of walking around in the heat. Lots to explore within a 2km radius for our small family, and dining options (restaurants, hawker areas) are easily accessible by walking. There is a stop for the (free) CAT bus located at the KOMTAR terminal, across the street. The bus brought us fairly close to the historical/tourist attractions in the heart of Georgetown. Anything further away (airport, Penang hill, GBC, etc.), I would recommend using Grab (a ride-hailing service). The traffic noise outside the unit may bother some people, but it's white noise after a while if there were no honking or emergency vehicles going by.
Comment from Hotel Management
19 Mar 2019 by PHC Hotel Team, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, Terry! Whilst we note that overall you have enjoyed your stay in Penang Hotel Collection, we have taken note of your feedback in regards to areas for improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team
4 out of 5
by A verified traveler

Not so perfect.

Posted 3 Feb 2019 on Hotels
I stay at 237 unit. The unit is value for money given the number of bed and kitchen. The place is clean and comfortable. Just beside komtar and good location. Only 2 complaints. 1. The master room is super noisy during the day. At night is quiet. 2. 6am there will be mosque praying to wake you up.
Comment from Hotel Management
19 Mar 2019 by PHC Hotel Team, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, Yue Weng! Whilst we note that overall you have enjoyed your stay in Penang Hotel Collection, we have taken note of your feedback in regards to areas for improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team
3 out of 5
by A verified traveler

Posted 18 Nov 2018 on Hotels
I stayed for 4 day 3 nights, the room phone was spoiled from the 1st day till I left the hotel, it has not been fixed. It took 1 to 3 mins to reach from the hotel room to the hotel lobby (across another street). It will be great if the hotel could look into security issue, 1st issue, our room has an emergency exit door and when i was in the living room, I could heard someone trying to open the emergency exit door from outside. 2nd issue, our room is located at 2nd floor whereby we need to press digital password that is located at 1st floor and walk up the staircase to our room (2nd floor). There is another incident that my father reached the hotel first and pressing the digital lock password then I saw one guy peeping on my father when he is pressing the password. When my dad approached him and he just give some excuse and walked away. I have feedback to the hotel staff, they are very friendly and professional, they have offered to change the password for us.
Comment from Hotel Management
19 Mar 2019 by PHC Hotel Team, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for your review! We acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Best regards, PHC Hotel Team
5 out of 5
by A verified traveler

Enjoyed it

Posted 7 Nov 2018 on Hotels
The hotel was amazing and everything is nearby. The only lack is that the parking is quite far and the lobby is not downstairs. But overall, thank you for providing a very comfortable stay. Would love to come again!
Comment from Hotel Management
19 Mar 2019 by PHC Hotel Team, Hotel Management
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful rating and review, Nor Aminah! Thank you for choosing to stay at PHC. We are delighted to know that you would be planning a return. It would be a pleasure to have you with us again and we look forward to welcoming you back. Best regards, PHC Hotel Team
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 31 Oct 2018
4 out of 5
by A verified traveler

Posted 11 Oct 2018
The roof is leaking after heavy rain overnight, found plenty of water in the house next morning.
Comment from Hotel Management
1 Nov 2018 by Penang Hotel Collection, Hotel Management
Dear Guest, We are sorry to hear about the incident you encountered during your stay with us. Please trust us that is purely an isolated case. We are addressing this matter with utmost urgency. We hope that this incident will not hinder you from staying with us again and we are looking forward to hosting you again soon. Thanks and have a wonderful day!
1 out of 5
by A verified traveler

Posted 3 Oct 2018
Generally the room is ok but customer support is really poor. Been months and not able to get my refund.
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