Ratings based on 52 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Close by everything within five minutes walking distance
by A verified traveler
Posted 20 Mar 2024
It was overall a good experience, but I would have liked it better if they could have shared plates for the room.
by A verified traveler
Posted 29 Jan 2024
The only negative were the bath towels. They smelled like they were smoked and with an odd smell to it.
Comment from Hotel Management
3 Feb 2024 by Raj, Hotel Management
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop on Leith! We are glad you had a great stay with us and thanks for updates regarding our cleanliness. We’re sorry to hear of your less-than-satisfactory experience with Loop on Leith Hotel, Penang and hope you will accept our sincerest apologies. Being known for our great customer service, we would like to make things right. We shall be more cautious and diligent in our cleaning, even though we acknowledge that the bath towels has some stains. We value our customers' opinions and would like to thank you for bringing this to our attention. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang
by A verified traveler
Posted 10 Oct 2023 on Hotels
Comment from Hotel Management
20 Oct 2023 by Raj, Hotel Management
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review on Agoda. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang
by A verified traveler
Posted 9 Oct 2023
Excellent location in terms of convenience to shops and food. Hotel staff is extremely polite and friendly. However, sound insulation is not the best both from hallway and next door. All in all, may consider depending on the price again.
Comment from Hotel Management
24 Nov 2023 by Raj, Hotel Management
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We understand that the noise from the neighbouring door and the roadway made your stay uncomfortable, and we sincerely apologize. Since our rooms are not very soundproof, we will bring this up with management. We are glad you had a great stay with us and we hope to welcome you back soon!Best Regards,RajFront Desk AdminLoop on Leith Hotel Penang
by A verified traveler
Never again
Posted 20 Jul 2023 on HotelsLost my hotel room card and admitted during check out.
Was charged RM20 for it, which I didn’t mind since it was my fault I misplaced it. No receipt for that either.
Handed the frontdesk staff a RM100 note. She returned me 20 pieces of RM1, and notes amounting to RM80 in total.
When I asked what she meant by that, she took the notes back and handed me a RM20 note instead. The contempt in her response was disappointing.
And I haven’t even started on the room.
Comment from Hotel Management
24 Nov 2023 by Raj, Hotel Management
Dear Valued GuestThank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang
by A verified traveler
Posted 17 Jun 2023
Comment from Hotel Management
24 Nov 2023 by Raj, Hotel Management
Distinguished Guest, The Loop on Leith Hotel in Penang, Malaysia, is a great place to stay, and we value you staying there and taking the time to write a review. The Penang hotel, The Loop on Leith, takes pride in its pragmatic approach and commitment to individualised care through developing strong ties with guests. We'd like to welcome you back to Penang's Loop on Leith Hotel. Thank you, and enjoy your day! best wishes Raj Desk Administrator Loop on Leith Hotel Penang
by A verified traveler
Posted 6 Jan 2023 on Hotels
Comment from Hotel Management
7 Jan 2023 by Raj, Hotel Management
Dear Valued Guest, Thank you for sharing your wonderful experience with us during your stay at Loop On Leith! We are glad you had a great stay and we hope to welcome you back soon!
by A verified traveler
Posted 26 Dec 2022
Thankfully I only book for 1 night as the room was really small and had a bad stain on the bedsheet and the wall had bad moldy water mark when the hotel is claimed as refurbished. The car park is super narrow and small which I have no idea how a car park is being created that way.
Comment from Hotel Management
7 Jan 2023 by Raj, Hotel Management
Thank you for taking the time to share your feedback on Expedia and for choosing to stay at Loop on Leith, Your Trusted Local Companion, during your visit to Georgetown, Penang. Your feedback is of great assistance in the improvement.Your experience is of great concern to us and we deeply regret that the aspects of our product did not reflect the quality we strive for. We sincerely apologize for all that transpired during the course of your stay especially pertaining to the cleanliness standards and lack of parking. I will be sure to address these shortcomings with the respective team concerned. Please be so kind to contact me personally, via email, should there be any other concerns that you may want to share with me personally, so that we can ensure your future stays with us are memorable.
by A verified traveler
Posted 25 Sep 2022
Is ok
Comment from Hotel Management
14 Oct 2022 by Owner Rep, Hotel Management
Dear Adnan,Thank you for taking time to share your feedback. We are glad you had a good stay and found the Hotel to be good. We hope to welcome you back again soon. Thank you
