Ratings based on 290 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Dato' Tony Goh, Hotel Management
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at The Wembley - A St Giles Hotel, Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing The Wembley - A St Giles Hotel, Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 26 Dec 2023
Front desk staff approachable and helpful. Overall, value for money. I liked the multistorey car park, as it was not on street level. Location was good.
Comment from Hotel Management
29 Dec 2023 by Dato' Tony Goh, Hotel Management
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our front desk staff approachable and helpful, and we appreciate your kind words about the overall value for money.We are delighted that you enjoyed the convenience of our multistory car park and found the location to be good. Your feedback is valuable to us, and it motivates our team to continue providing excellent service.We value your input and strive to make every guest's experience enjoyable. Once again, thank you for choosing us, and we look forward to welcoming you back for another positive stay in the future.
by A verified traveler
Small clean room with a small price
Posted 17 Dec 2023 on HotelsThis is a reasonably priced accommodation in a good location. The rooms are tiny, but clean and well maintained. Housekeeping is limited to every other day.
Comment from Hotel Management
22 Dec 2023 by Dato' Tony Goh, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our accommodation reasonably priced and appreciated the good location. Your acknowledgment of our clean and well-maintained rooms is also greatly appreciated.We understand that the limited housekeeping schedule may have impacted your experience, and we appreciate your understanding in this matter. We strive to balance cleanliness and guest comfort, and your feedback is valuable in our continuous efforts to enhance our services.We value your input and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 14 Dec 2023
Comment from Hotel Management
22 Dec 2023 by Dato' Tony Goh, Hotel Management
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at Cititel Express Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing Cititel Express Penang for your recent stay.
by A verified traveler from Houston
Posted 7 Dec 2023
Room is very small. Noise can be heard from the hall, street 18 floor below, and loud machine running noise at midnight inside the building. Fool smell from the rack holes right below the bidet spray and all over the bathroom to my bed. Had to close the bathroom door when sleep but still smell it. Seems like the room next door shares the same toilet pipe that the flushing toilet water can be heard running thru the pipe on this side. I had to hurry check out as early as 5AM just to get out of it.
Comment from Hotel Management
11 Dec 2023 by Dato' Tony Goh, Hotel Management
We deeply appreciate your detailed feedback, as it helps us pinpoint areas for improvement. Rest assured, we are actively working on enhancing soundproofing measures, addressing plumbing concerns, and implementing measures to eliminate any unpleasant odors. Your early check-out experience is not reflective of our standard service, and we sincerely apologise for any inconvenience caused. We value your patronage and would be honoured to have the opportunity to welcome you back, ensuring a more enjoyable and comfortable stay. Please allow us another chance to exceed your expectations. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 7 Dec 2023 on Hotels
Comment from Hotel Management
11 Dec 2023 by Dato' Tony Goh, Hotel Management
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at Cititel Express Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing Cititel Express Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 5 Nov 2023 on Hotels
Comment from Hotel Management
20 Nov 2023 by Dato' Tony Goh, Hotel Management
Thank you for your recent stay with us. We're delighted that you had a pleasant experience. Your feedback is valuable, and we appreciate your time. We look forward to hosting you again during your next visit.
by A verified traveler
Posted 17 Oct 2023
Comment from Hotel Management
23 Oct 2023 by Dato' Tony Goh, Hotel Management
We hope this message finds you well. We greatly appreciate the time you took to share your thoughts and experiences with us during your recent stay at Cititel Express Penang. Feedback like yours is invaluable to us, as it helps us constantly improve and enhance the quality of our services.We are pleased to hear that you enjoyed your stay overall. Your positive comments have brought smiles to our faces and further motivate us to maintain the high standards we strive for.Once again, thank you for choosing Cititel Express Penang for your recent stay. We value your business and hope to have the pleasure of welcoming you back in the near future.
by A verified traveler
Posted 3 Oct 2023 on Hotels
Comment from Hotel Management
13 Oct 2023 by Tony Goh, Hotel Management
Thank you for your positive feedback and good rating! We're delighted to hear that you had a pleasant experience during your stay with us. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, and it's always rewarding to know that our efforts are appreciated.We look forward to welcoming you back in the future and providing you with another excellent experience. Thank you for choosing our hotel!
by A verified traveler
Posted 30 Aug 2023
Excellent services, convenient location for assess different places by walking distance
Comment from Hotel Management
21 Sep 2023 by Tony Goh, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had an excellent experience during your recent stay at our hotel.It's wonderful to know that you found our services to be excellent and that our hotel's location was convenient for accessing various places within walking distance. We take great pride in providing our guests with a comfortable and enjoyable stay, and your positive comments are a testament to our commitment to excellence.Your feedback is highly appreciated, and it motivates our team to continue delivering top-notch service to all our guests. We look forward to welcoming you back in the future and providing you with another memorable stay.If you have any further comments or suggestions, please feel free to share them with us. Your input is valuable in helping us improve our services.Thank you once again for choosing to stay with us, and we hope to have the pleasure of hosting you again soon.
