Ratings based on 21 Verified Reviews

3.7 out of 5
4.2 Room cleanliness
3.7 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 1 Dec 2023
The place is ok. Its away from the main center so there is not a lot to do walking distance. Would be good if you are looking for a scape and disconnect, however they receive a lot of families and groups that make the stay a bit noisy.
4 out of 5
by A verified traveler

Pleasant stay

Posted 29 Jan 2023 on Hotels
Pleasant stay at SCAPES. Although it is opposite a construction site, our room faced the courtyard so it was very quiet. The hotel is a 10 mins drive from restaurants so not an issue. There are free onsite parking too.
1 out of 5
by A verified traveler

Posted 10 Sep 2022
We arrived early at the hotel and waited until 2:50 to check in. After providing the reservation information signed the document and they asked us to wait until 3:00 pm. At 3:05 pm they gave us 1 room and no information they did not have the information for the second room. Once in the room there’s no way to dial room service, housekeeping, reception or any in-house extensions. There was no water in the room and no way to order it. The refrigerator had nothing. Besides the beds there’s nothing in the room. The television did not work, I could not watch the NFL games that were going on. Two of us are vegan but the restaurant does not serve anything vegan or vegetarian food. It was one of the most horrible experience. I do not recommend Expedia keeping this hotel as the option. I’ll not stay here even if I get free room.
3 out of 5
by A verified traveler

Posted 13 Jul 2022
Room is clean. No indoor pool as claimed. Games room is level 1 is closed. Road leading to hotel is very dusty, muddy and many construction trucks gives unsafe and unserene feel
Comment from Hotel Management
23 Aug 2022 by Ivy Leong, Hotel Management
Dear Ms AiniThank you for the feedback and we have checked from Expedia booking page it stated the hotel is with outdoor swimming pool. We will strive harder for improvement and continue to ensure the comfortability for our guest stay. RegardsNasir IsmailGeneral Manager
4 out of 5
by A verified traveler

Nice hotel but 20mins drive from Genting

Posted 5 Jun 2022 on Hotels
Hotel is clean. Breakfast is good . room is spacious. staffs are also nice and polite. the only issue is this hotel location is v v far from genting. WITHOUT car, it is totally inaccessible. you can even walk to the nearest town which is 5mins drive away. the small town is the half hill area.
3 out of 5
by A verified traveler

So so and overpriced

Posted 16 May 2022 on Hotels
Check in around 3pm and it was awkward - was told there are 3 breakfast slots. 7.30am,8.30am,9.30am but there was only 7.30am slot available. Room was ok but smelt really bad. Breakfast was decent Be sure to plan 30-45 mins to check out because the hotel uses an archaic system where they hold you hostage at reception until someone has physically checked their rooms.
3 out of 5
by A verified traveler

Posted 3 May 2022
Nice and clean property, good spacious design with very friendly staff. Only downside is that there is lack of transport out to the main areas as the property is very secluded. Will suggest they adopt a shuttle service if possible to help alleviate the lack of transport
4 out of 5
by A verified traveler

Enjoy my stay here!

Posted 6 Jan 2022 on Hotels
Comfortable room and buffet breakfast with good varieties of food. Will stay here again.
Comment from Hotel Management
19 Jan 2022 by Ivy Leong, Hotel Management
Hi @Anonymous, it was our pleasure to have you at Scapes Hotel for your staycation! and THANK YOU so much for your time to leave us a review. It's much appreciated! Stay safe and see you again real soon! The Management General Manager Nasir Ismail
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Jan 2022
4 out of 5
by A verified traveler

Mohd Azman

Posted 1 Jan 2022 on Hotels
Comfort, clean, breakfast good, service good.
Comment from Hotel Management
5 Jan 2022 by Ivy Leong, Hotel Management
Hi @Mohd Azman, Thanks for taking time to leave us a review, and your feedback is very important for us to know how are we doing so that we can improve ourselves to serve you better in the future. =)  We hope you enjoy your stay here with us, and we definitely love to see you again soon! The Management General Manager Nasir Ismail
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