Ratings based on 53 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 30 Dec 2022
Excellent location, service and premier suite room is super luxurious. Worth the price
Comment from Hotel Management
23 Nov 2023 by Social Care Team, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team
4 out of 5
by A verified traveler

Posted 11 Nov 2020 on Hotels
Comment from Hotel Management
18 Nov 2020 by Social Care Team, Hotel Management
Dear Sungil, Thank you for your good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team
3 out of 5
by A verified traveler

Posted 9 Feb 2020 on Hotels
Comment from Hotel Management
25 Feb 2020 by Social Care, Hotel Management
Dear Guest, Thank you for the rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team
5 out of 5
by A verified traveler

Posted 12 Jan 2020 on Hotels
Service was excellent and most important - we feel safe going back to our hotel room anytime of the day or night!! Will surely visit again!!
Comment from Hotel Management
27 Feb 2020 by Social Care, Hotel Management
Dear May, Thank you for the great review! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team
5 out of 5
by A verified traveler

Posted 30 Aug 2019
Staff are very friendly. Hotel very clean. The hotel is very convenient to all the entertainment areas.
4 out of 5
by A verified traveler

Keep it up

Posted 10 Mar 2019 on Hotels
Good
4 out of 5
by A verified traveler

Posted 25 Dec 2018 on Hotels
It was a couple date for me. The room was awesome just that I stay near the lift. Quite noisy when there’s people talking loudly while going back to their room. Overall is still okay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Hotel

Posted 21 Jun 2018
Pros: The hotel staff are friendly.
Location: Can access easily to other hotels nearby but due to my difficulty with movement still managed to eat in the restaurants within and near the hotel.
Hotel staff are friendly and considerate. Gave me a room nearest to the lift because I have a little inconvenience with my movement. Hotel staff called to check the purpose of my stay and give their outmost support to accomodate my request.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

First Time in Genting

Posted 7 Jan 2018
From jockey parking,bellboys and reception ( Diana ) the tone was set -excellence !!My room was spacious,well designed and very clean.A very well managed hotel!
4 out of 5
by YEE SIN

Posted 11 Sep 2017 on Hotels
Clean and well appointed rooms. Good service.