Ratings based on 921 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Having paid for a room with the 3 twin bed option, we had to pay €35 upgrade to get the 3 beds!
Then, as we were given our room key cards, they mentioned that they were having some plumbing problems… didn’t specify. I asked if this would be sorted out today… “yes, we expect so”.
The next morning, the water was freezing… we had to shower in that!
It’s a 4* hotel… surely, there should be some sort of refund?
Otherwise, the room was great!
Comment from Hotel Management
3 Jun 2024 by StarHotels President, Hotel Management
Dear Philip,thank you for your review of our hotel!we are glad that you enjoyed our rooms and most of our services.I see from the bill that the 35 you paid was for a room upgrade from classic to deluxe.Unfortunately during your stay there was a water failure, independent of the hotel, in the whole area for that reason at check-out we discounted the price of the package and the garage for you.We hope to welcome you back to the StarHotels President
by A verified traveler
Posted 26 Apr 2024
Very dated. Hard, uncomfortable bed. Room too hot and AC did not work.
Comment from Hotel Management
29 Apr 2024 by Starhotels President, Hotel Management
Dear Jennifer,Thank you very much for your review.We are sorry to see that you found your room a bit too warm, unfortunately the AC can only be switched depending on the instructions we received from the town hall. Basically, during winter we can only have warm air and in summer cold air. We can always open the windows in the room upon request.We do hope that you will be choosing Starhotels President for your next visit in Genova.Warm Regards
by A verified traveler
Posted 7 Apr 2024
Not honest
Comment from Hotel Management
10 Apr 2024 by Starhotels President, Hotel Management
Dear Marc,First of all thank you to write evaluation about Starhotels President and for dedicating your personal time.We understand and we regret that your experience during your stay in our hotel was unpleasant.I can assure that your comments will be taken in right considerations; all steps to avoid such type of inconvenient have been taken.We would like express you our apologies for inconveniences caused We hope to have the possibility to welcome you back in our hotel.
by A verified traveler
Posted 9 Mar 2024
The bedroom was super heated, 27C at night in spite of the heating having been turned off. The staff offered to open the window (special key needed) but the noise from the traffic and the constant ambulances was deafening. The safe didn’t work and a member of staff had to repair it. They didn’t tell us that the biscuits left in the room weren’t complimentary and I have been left with unexplained pending charges on my credit card totalling far more than what Expedia quoted, even allowed for additional charges. Breakfast also poor with very salty food. Altogether an unpleasant experience which I will not repeat.
Comment from Hotel Management
13 Mar 2024 by Starhotels President, Hotel Management
Dear Alfredo,Thank you for taking the time to leave your review.We are very sorry to see that you did not enjoy your stay with us and we hope that you will give us another chance to redeem your faith in our hotel.Best Regards
by A verified traveler
Posted 1 Mar 2024
Very good
Comment from Hotel Management
4 Mar 2024 by Starhotels President, Hotel Management
Dear Campo,Thank you very much for the review. We are glad to see that you did enjoy your stay with us.We are looking forward to welcoming you back soon.Best Regards
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Starhotels President, Hotel Management
Dear Gordon,Thank you very much for the review.We are very happy to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Best Regards
by A verified traveler
Retro - not a high quality
Posted 20 Jan 2024 on HotelsHotel in good location, great access but this is retro hotel - nothing works in the room, old furniture, not invested for at least 3 decades, bathtubs yellow from age, old carpets and smell of old clothes- for this price look for something else
Comment from Hotel Management
31 Jan 2024 by Starhotels President, Hotel Management
Dear Maciej,Thank you for your review. We are very sorry to see that you did not enjoy your stay with us. Please be aware that the hotel has recent renovated rooms located on high floor from where you can enjoy an amazing view over the city. We hope that you will give us another chance to redeem your faith in our hotel.Best Regards
by A verified traveler
Posted 31 Dec 2023
Our second stay over the Christmas holidays. Conveniently placed near the old city and only a short walk from the main train station.
Only inconvenience, the air conditioning is not turned on during the winter and the rooms get quite warm, 24/25 celsius.
Comment from Hotel Management
8 Jan 2024 by Starhotels President, Hotel Management
Dear Massimiliano,Thank you very much for your amazing review. We are very happy to see that you enjoyed your stay with us.We are looking forward welcoming you back soon.Warmest Regards
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
8 Jan 2024 by Starhotels President, Hotel Management
Dear Ian,Thank you very much for your review.We are looking forward welcoming you back soon.Warmest Regards
by A verified traveler
Posted 30 Nov 2023
Comment from Hotel Management
8 Dec 2023 by Starhotels President, Hotel Management
Dear Benjamin II,Thank you very much for the amazing review.We are glad to see that you did enjoy your stay with us.We are looking forward to welcome you back soon.
