Ratings based on 85 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Oct 2023
My staff had to change hotel.
by A verified traveler
Posted 8 Oct 2023 on Hotels
This hotel is in a very convenient location. I was not driving. The staff were very friendly. However, it is a budget hotel and one cannot expect 5 star.facilities.
by A verified traveler
Posted 22 Aug 2023
Overall great stay with very friendly staff.
Unfortunately our room was not air conditioned.
The temperature at night was 29° which was very hot to sleep in.
Staff provided us with a portable cooling fan but that only brought the temperature down to 27°
Other rooms next to ours had fully functioning units and much lower temperatures.
I asked to borrow one of their units since the rooms were not occupied between check out and check in times (~4 hours during the day) but that seemd to be too much to ask...
Comment from Hotel Management
22 Aug 2023 by Hotel Suisse, Hotel Management
Buon pomeriggio,ci dispiace per il disagio,non vi potevamo dare uno di un altra camera dal momento che sarebbero arrivati i clienti di quella stanza,purtroppo era nuovo quello che avevate nella vostra camera e putrppo quello sostitutivo deve ancora arrivare.Cordiali saluti Hotel Suisse
by A verified traveler
Posted 27 Jun 2023
Good atmosphere, friendly staff, water in Lobby. Quaint & located on major shopping street. I would return, but beware for larger people who might feel cramped in bath/toilette, and stairs to the Hotel.
by A verified traveler
Posted 7 Jun 2023 on Hotels
by A verified traveler
Posted 26 Apr 2023
The staff was amazing and the rooms were beautiful.
by A verified traveler
Genoa trip
Posted 7 Nov 2019 on HotelsOk for the budget traveler.
Comment from Hotel Management
28 Nov 2019 by Owner, Hotel Management
Dear Guest,
Thank you so much for your review and good rating.
Regards
by A verified traveler
One to avoid
Posted 8 Jun 2019 on HotelsWe stayed at this hotel for four nights, as a base for exploring Genoa and the Cinque Terre. On the plus side, the location was convenient, within walking distance from both the city centre and the train station. The room was spacious enough but the shower was extremely small, barely enough for a normal-sized person. The most annoying aspect was the existence of too many confusing rules regarding check-in, check-out, room keys etc, all arising from the fact that there is no night lobby service. What's worse, these rules were often communicated to us in a bossy and rude manner from some of the staff. The management should understand that people coming to the hotel for holidays do not like to be bossed-around and want their stay to be simple and relaxing. Overall, it was not a pleasant experience.
Comment from Hotel Management
4 Jul 2019 by Daniela, Hotel Management
Dear Guest,
as indicated in each web space, our hotel does not offer night service. We are 2-stars hotel and therefore we have no obligation law to provide this service. It would be impossible for us to pay a night porter with the prices we offer.
We regret not having been the ideal choice for your vacation.
Kind Regards
by A verified traveler
Posted 8 Jun 2019 on Hotels
Very convinient location close to train station and city center. Although there is no breakfast available at hotel there are many coffee shops near by. Room was big and comfortable for 4 but bathroom too small and noisy . Overall very good price and very convinient to use Genova for day trips to surrounding area.
Comment from Hotel Management
4 Jul 2019 by Daniela, Hotel Management
Dear Maria,
our license allows us to serve only wrapped products for breakfast. We don't like this solution and for this reason we prefer not to serve the reakfast. If we could, we serve only fresh products for breakfast but we can't do it.
Thanks for choosing us.
Kind Regards
by A verified traveler
Outstanding
Posted 15 May 2019 on HotelsThe Hotel was perfectly clean and comfortable. Will definitely return. It is of course in an old building (as you would expect since about 99% of the buildings in genova are old buildings). That is what makes Genova so interesting.! Staff was so accommodating and nice. Internet worked great. Everything was perfect. It is not even worth mentioning as these kinds of Hotels simply have small bathrooms - but just so that nobody can say that I was not honest. . . the bathroom is small - the shower is very small - and none of that matters. It is all perfectly adequate.
Comment from Hotel Management
20 May 2019 by daniela, Hotel Management
Dear Brian thanks thanks thanks you are reallly lovely and we really hope to see you soon.
With our best regards , Daniela and all the staff Hotel Suisse
