Ratings based on 119 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The room was pleasant, had a comfortable bed and nice amenities. I was disappointed that I didn't find any restaurants for dinner nearby. There is a cafe next door with a basic menu, which I dined at, but I was hoping for a special dinner with more choices and ambience. I would have given that extra star if there had been a restaurant in the hotel. They do offer a breakfast onsight, but I typically don't eat until 1400, so I didn't partake of it. I also found the lighting was too dim in the bathroom for good makeup application. The staff was courteous, efficient and helpful.
by A verified traveler
Posted 4 Jun 2024
It was a superb all-around experience from the moment we walked in. We were greeted with a great welcome, and our very heavy luggage, which we lugged from the train station, was quickly taken away from us and stored until our room was ready. As a bonus, once our room was ready, it was taken up and neatly stored in our room ahead of our check-in. Our check-in process with Roger was thorough and professional. The property is beautiful. Not a single disappointment. The room and bath were spacious and well-appointed—such a fantastic touch with the complimentary mini-bar. We only spent a day as a layover on our journey to Florence. I wished we had more days.
This property was more of a five-star and a masterclass on hospitality.
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 25 May 2024
Very clean. Staff were very helpful and pleasant. Breakfast good. Overall great stay
by A verified traveler
Posted 15 May 2024
Most memorable part of this trip was the friendliness of the staff. They were so eager and willing to help us with everything.
by A verified traveler from Santa Barbara
Posted 3 May 2024
by A verified traveler
Posted 29 Apr 2024
Nice rooms, great staff
by A verified traveler
Posted 17 Apr 2024
Initially we had a couple of problems with heat in the room and our key card did not work but both issues were quickly rectified and we were given a free breakfast in compensation. The breakers were excellent and the room was very comfortable . Location is good just 5 minutes walk to the train / metro station, and only a couple of blocks to all the eateries, shopping, and old city centre.
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 26 Feb 2024
Stayed in Feb. Nice rooms and easy access to train station
