Ratings based on 215 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
It was "fine" but not great. There were things that made the room very uncomfortable for sleeping. One, the temperature control didn't work correctly. When I inquired about this, the staff said it was somehow linked to adjacent rooms. It was very hot, and there was nothing I could do to regulate it. Two, had the windows functioned to open, I could have partially controlled temp that way, but they didn't work. Three, the adjacent room had small children, and I could hear them as if they were in my room, even though they were speaking in normal voices - the walls / door between rooms were very thin. Four, the lobby was not welcoming. Lastly, there should have been coffee plus creamer plus tea available at this facility. I could make coffee in my room, but I drink it with cream, and that was about 2-1/2 miles drive to obtain. // The fixes to make the stay much more pleasant seem easy. There was a lack of attention to detail. (Which reminds me - there also wasn't a luggage rack, so I used the ironing board. ... how hard is this to get right?) // So like I said, it was fine, but nowhere near terrific.
by A verified traveler
Posted 1 Jun 2024
Beautiful grounds
by A verified traveler
Posted 16 Apr 2024
Beautiful castle property on Seneca Lake. Woke up to the sun coming over the water. Historical building with upscale appeal. Restaurant was like taking a Time Machine. Food quality was very high end.
Comment from Hotel Management
16 Apr 2024 by Scott, Hotel Management
Anthony,Thank you for your review.Scot MackeyHotel Manager
by A verified traveler
Posted 14 Apr 2024
I fully enjoyed staying at this property. My room had a working fireplace as did the lobby. Amazing lake and sunrise views.
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
We hare happy you enjoyed your stay and look forward to seeing you again.Scott MackeyHotel Manager
by A verified traveler
Posted 14 Apr 2024
Beautiful property with dining, winery and spa. For the price point, I expected better trained staff with more of a customer service focus.
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
Sheila,I am sorry we fell short of your expectations.Scott MackeyHotel Manager
by A verified traveler
Posted 10 Apr 2024
Great property. Great staff
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
Thank you for your rating.Scott MackeyHotel Manager
by A verified traveler
Posted 10 Apr 2024
Very nice older building. Large room . Comfortable bed but too high for older people (did provide steps to get into bed) In the room we got biggest problem was bathroom was down spiral staircase and no door for privacy! Shower water was warm not hot. Large room but no table to use . Coffee pot but no directions on amounts of coffee and water . Only one hanger to hang clothes on. Another somewhat inconvenience was check in was at another building and no one on staff at this facility. Free breakfast was meager. Even with some inconsistencies would maybe stay here in another room with bathroom on same level. If like quiet and peaceful accommodations would recommend this property. Staff checking us in very very nice and polite.
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
Thank you for your rating and I am happy that enjoyed your stay.Scott MackeyHotel Manager
by A verified traveler
Posted 10 Apr 2024
It was super cute would definitely stay again
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
Thank you for staying with us and look forward to seeing you again.Scott MackeyHotel Manager
by A verified traveler
Posted 9 Apr 2024
Very classy, quiet and comfortable
by A verified traveler
Posted 8 Apr 2024
We were supposed to stay in a small cottage attached to White Springs Manor. The place we reserved seemed decent, but a bit dingy in the pictures - but we wanted a separate space for our child to sleep, so it seemed ok for one night. Just before we arrived I got a note from Expedia that the booking was canceled. The lady at the front desk explained that the cottage had a maintenance issue so they had upgraded us to a room at the Belhurst with a king bed and cot. The room was gorgeous and very comfortable. The only issue was the cot, because it meant my son had to sleep in the middle of the room, so the adults had to be very quiet after 7 pm to not wake him up. Also, the cot was too narrow for his bumpers. We jammed some furniture up against the cot and made it work, but if it were a longer stay that would not have been ideal. Still, very grateful for the upgrade and the chance to stay at that gorgeous property.
