Ratings based on 325 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
The staff was all super helpful and friendly. Actual customer service :)
Comment from Hotel Management
10 Jun 2024 by Peter, Hotel Management
Thank you for taking time to write this great review of our property and staff! We are very glad that you enjoyed your stay, and we hope you will come back and see us soon!
by A verified traveler from Crystal Lake
Posted 27 May 2024
The staff was very friendly. While the room was clean and the bed reasonably comfortable, it was in some desperate need of updating. Some of the towels and linens needed to be replaced. Location was reasonable; quiet and an easy walk to the quaint city park and downtown.
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 29 Mar 2024
I stayed the night in the king suite with the jetted tub with my two kids and we had a blast. The room was super clean, smelled fantastic and the gentleman at the desk was very friendly and helpful. He recommended a restaurant nearby called Sweetpeas, which was amazing. The pool was very clean, the breakfast wasn't bad. Typical cereal, yogurt, breakfast sandwiches, ect. We will definitely stay there again at some point. The town is a nice, friendly place with a gigantic Dollar Tree store. We had a great experience. Even my 11 year old thought it was wonderful and kids are tough critics.
Comment from Hotel Management
29 Mar 2024 by Peter, Hotel Management
Dear Stefanie,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 11 Mar 2024
I wish the coffee station was available 24/7 because it was some really good coffee.
Comment from Hotel Management
12 Mar 2024 by Peter, Hotel Management
We appreciate you taking time to review us it’s good to hear from guests how we are doing. Hope to see you soon.
by A verified traveler
Posted 11 Mar 2024
Verry nice place verry respecfull ppl
Comment from Hotel Management
12 Mar 2024 by Peter, Hotel Management
We appreciate you taking time to review us it’s good to hear from guests how we are doing. Hope to see you soon.
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Peter, Hotel Management
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Peter, Hotel Management
Thank you for staying with us. We appreciate your feedback and we hope you stay with us again in the future.
by A verified traveler
Do not recommend
Posted 22 Jan 2024 on HotelsHotel is very outdated. Linens, towels etc were worn and had stains all over. We got the non-smoking room but the room reeked of cigarettes and what appeared to be someone spraying febreeze to attempt make it smell nicer. Some pillows were rock hard when the rest are flat. I do not recommend this hotel.
by A verified traveler
Linens :(
Posted 19 Jan 2024 on HotelsSuper friendly front desk! Only reason for 4 stars on condition is linens….towels stained, thin, even torn. All linens need replaced. The bed was super comfy and we felt safe
Comment from Hotel Management
23 Feb 2024 by Peter, Hotel Management
Thank you for taking time to write this great review of our property and staff! We are very glad that you enjoyed your stay, and we hope you will come back and see us soon!
