Ratings based on 278 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Albany
Posted 7 May 2024
Close to Darrow,LA
by A verified traveler
Posted 16 Apr 2024
Great attentive staff
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Alaneia, Thank you for your kind feedback! I will be sharing it with my staff and they will be very happy to hear your positive encouragement! I am so happy you had a good experience here with us!We hope to see you again soon!Warm Regards, Breanna Mayon
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Danny, Thank you so much for the 5 out of 5!We hope you will choose to stay with us the next time that you are in need of hotel accommodations!Thanks so much!Breanna Mayon
by A verified traveler
Posted 8 Apr 2024
Excellent and friendly staff. Clean and comfortable rooms. Definitely would stay here again.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Deandria, Thank you so much for taking the time to leave such a positive review. Your kind words mean a lot to our staff, and serve as encouragement as we cater to our guests daily.We hope that the next time you are in town, you will choose to stay with us, and we look forward to your next visit!Warm Regards, Breanna Mayon
by A verified traveler
Posted 27 Mar 2024
*
by A verified traveler
Posted 16 Mar 2024
Exactly what I was hoping for. Friendly fast and convenient for multiple reasons. Highly recommended from me.
Comment from Hotel Management
20 Mar 2024 by General Manager, Hotel Management
Dear Christopher, Thank you so much for your kind words! Our entire staff is extremely appreciative, and very happy to hear that we were able to give you an experience worth remembering that met your expectations. We hope to see you again in the future!Kind Regards, Breanna Mayon
by A verified traveler
Posted 12 Feb 2024
by A verified traveler
Posted 2 Feb 2024
Housekeeping is horrible
by A verified traveler from Houston
Posted 23 Jan 2024
Good sleep. I asked for late checkout, and the response was not great. They are not accommodating to late night travelers. This should be reviwed.
Comment from Hotel Management
23 Jan 2024 by General Manager, Hotel Management
Dear Jessica, Thank you for taking the time to leave us a review! I would like to apologize about the fact that we were unable to accommodate your late check out request,. However, I would like to inform you that late check-out is given based on availability, and the only reason we would deny a late check-out request is if we did not have any available. Essentially meaning that the maximum number of people that we can allow to check out late had already requested late check-outs, and this is the reason that your request was denied. I do understand your frustration though, and just want to assure you that had it been available we would have been more than happy to accommodate your request. We hope to see you again in the future!Warm Regards, Breanna Mayon
by A verified traveler
Poor policy
Posted 19 Jan 2024 on HotelsTuesday after work I got to hotel at 520 power was out they said power will be on at 6. At 630 they said power won’t be on till after 8pm. It was getting Down to 17 degrees and I leave at 5am for work so had to get another hotel and they would not reimburse me for the night
Comment from Hotel Management
19 Jan 2024 by General Manager, Hotel Management
Dear James, I am not quite sure what you are referring to. Our hotel did not experience a power outage on Tuesday. The only time we experienced a power outage was on Monday around 10PM for approximately 3-5 minutes. Several of my staff, myself included, stayed at the hotel both Monday and Tuesday night due to the hard freeze warnings and icy conditions, so that our staff could make it to work safely. Furthermore, after looking into your reservation in our system, the reservation was booked by you online at 6:26PM, and you checked in at 6:38PM. I would like to reiterate that I do not know what you are referring to as I was checked into the hotel on the third floor, personally, at this time, and we absolutely did not experience a power outage. In the event that we do, we always offer free cancellation to our guests if it goes on for an extended amount of time, especially in this type of weather. Regards, Breanna Mayon
