Ratings based on 933 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
The location was perfect. Breakfast was very good. Check in and check out was easy. Had a room on the 4th floor in the back so it was quiet.
Comment from Hotel Management
8 Oct 2024 by Anna - Manager, Hotel Management
Dear Carol, thank you for your visit and review. It is great to hear that you had an enjoyable stay. I hope that you will visit us again soon! Kind regards,
by A verified traveler
Posted 14 Jul 2024
I do not know how this hotel is 4 *? Outdated rooms, no AC, old TVS, cheap shampoo and gel “in one”… No lotion at all. Only one water for the room. We were very disappointed with this hotel especially for the price. If we could we would want a refund because this was such a rip off. Paid premium but the hotel deserves 2 stars, maybe 3 on a good day. Also, no true luggage storage - you can just “leave” them in a hallway! No tags, nothing. Anyone can come and take it. We will never again stay at this place. Many better options around (unfortunately it was sold out for that date). Lesson learned.
Comment from Hotel Management
18 Jul 2024 by Anna - Manager, Hotel Management
Dear Ewa, Thank you for taking the time to share your feedback. We are very sorry that you felt disappointed. You have booked a room in a charming, old-fashioned residence, not in a standard chain hotel. Unfortunately, we do not provide air conditioning ( that is mentioned in our offer) but all of our rooms are equipped with fans to make the stay more comfortable. That is true, we do not have a special storage room but we offer to leave luggage in a lobby - a room with doors, next to reception ( not in the hallway as you mentioned), valuable things can be stored in the reception. We appreciate your remarks, as we strive to improve with each and every stay. Kind regards,
by A verified traveler
Posted 13 Jun 2024 on Hotels
Comment from Hotel Management
19 Jun 2024 by Anna - Manager, Hotel Management
Dear Derek, thank you very much for rating your stay in Holland House Residence. We hope to see you again! Kind regards,
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Anna - Manager, Hotel Management
Thank you Paul! See you next time in Gdańsk.
by A verified traveler
Good visit
Posted 1 Mar 2024 on HotelsStayed once again, nice friendly staff with an easy check-in, room was clean and tidy as always, no issues will stay again next time.
Comment from Hotel Management
12 Mar 2024 by Anna - Manager, Hotel Management
Dear Paul, we are grateful for your excellent comment! It is a pleasure to know, that your stay with us was impeccable. Greetings and looking forward to your next visit! Kind regards,
by A verified traveler
Posted 27 Jan 2024
Great location in city centre. Very nice spacious room.
Comment from Hotel Management
14 Feb 2024 by Anna - Manager, Hotel Management
Dear Anna, Thank you for choosing Holland House Residence during your visit to Gdańsk and for taking the time to share your review!! I'm very happy that you appreciated our location and spacious room. Hope to see you in Holland House Residence soon!
by A verified traveler
Posted 22 Dec 2023 on Hotels
Lovely hotel with pleasant staff. Room was clean and tidy but a little dark. Would benefit from improved lighting. Large table lamp provided with no electricity source to plug it in. Ideal location
Comment from Hotel Management
3 Jan 2024 by Anna - Manager, Hotel Management
Dear Paul, Thank you very much for your review of your recent stay at our hotel. I'm very happy to hear that the location of our hotel was ideal for you. Your feedback is extremely valuable to us, as we strive to improve with every stay. It would be a pleasure to welcome you next time! Kind regards,
by A verified traveler
Posted 15 Dec 2023
Beautiful property in an amazing location right in the heart of historic Gdansk. It has more of a guest house vibe than a hotel but it is very
charming. The staff was very friendly and helpful.
Comment from Hotel Management
14 Feb 2024 by Anna - Manager, Hotel Management
Dear Beata, Thank you for your kind review of Holland House Residence. I am delighted to read that our location, hotel vibe, and helpful staff provided a wonderful setting for your visit to Gdansk. It will be our pleasure to welcome you again to Holland House Residence. Kind regards,
by A verified traveler
Posted 8 Dec 2023 on Hotels
Comment from Hotel Management
13 Dec 2023 by Anna - Manager, Hotel Management
Dear Lee, Thank you that you have chosen to stay in our hotel and for taking the time to share your rating. It will be nice to see you again. Kind regards,
by A verified traveler
Posted 4 Dec 2023
Came with 2 friends and had the family apartment which was fabulous . Lovely welcoming staff
Comment from Hotel Management
8 Dec 2023 by Anna - Manager, Hotel Management
Dear Suzanne, thank you very much, we love to read such words, happy Guest is an award for our job! We hope to welcome you again soon! Kind regards,