Ratings based on 1,122 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Lara at the front desk was incredibly welcoming and kind. Margo, in the Club Lounge, adds such a warm presence and fun vibe.
Thank you for the wonderful stay.
by A verified traveler
Posted 29 Apr 2024
Service was excellent !!
Super convenient when transiting .
by A verified traveler
Posted 29 Apr 2024
Convenient walk from train station to the welcoming Sofitel. Nicely appointed stylish room overlooking the lobby and bar. Enjoyed the ambience in the downstairs bar. Next morning after we checked out the friendly staff looked after our bags while we trained into London for last minute shopping before catching our evening flight from Gatwick. So easy so would definitely stay again.
Comment from Hotel Management
29 Apr 2024 by Reception Manager, Hotel Management
Bonjour,Thank you for taking the time to write this review.We are happy to hear that you enjoyed your stay with us. It is indeed very convenient being directly connected to the Gatwick North Terminal. Thank you again for your kind words. We look forward welcoming you back to the Sofitel London Gatwick in the future.Kind regards,Front office team
by A verified traveler from Nokomis
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Reception Manager, Hotel Management
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Reception Manager, Hotel Management
Bonjour!Thank you for your kind words! I am very pleased to read that you had a wonderful experience at the Sofitel London Gatwick.Thank you once more for taking the time to write this review and we look forward welcoming you back to the Sofitel London Gatwick.Kind regards,Front office Team.
by A verified traveler
Posted 26 Apr 2024
Comfortable and clean. Value for money
Comment from Hotel Management
26 Apr 2024 by GO, Hotel Management
Dear Kristen,Thank you for sharing your thoughts with us. We're delighted to hear that you enjoyed a comfortable stay and found your room to be clean. We're also glad that you found our offerings to be a good value. We look forward to welcoming you back soon and providing an even better experience during your next visit.Regards,Guest Relations Team
by A verified traveler
Posted 25 Apr 2024
We booked 3 rooms and requested they be near each other, two connecting. I received confirmation from Sofitel that our requests could be met. This was OVER 2 MONTHS before the stay.
At check-in, we were given 3 rooms on COMPLETELY DIFFERENT FLOORS. When I asked about our requests, the receptionist said "Sorry, there are no more connecting rooms, guests who checked-in earlier got them" EXCUSE ME? We booked a hotel at the airport because we had an evening flight & it wasnt after-hours. REMINDER: I RECEIVED CONFIRMATION OF CONNECTING ROOMS 2 MONTHS IN ADVANCE.
I showed the confirmation email and the receptionist said the message didn't come from the hotel. There was no record of our request.
Well then someone is parading as Sofitel on Expedia and replying to guests because its clearly signed "Sofitel London Gatwick"!
At this point we were all tired (baby, 2 kids, grandparents, and my husband & I). Three separate floors was absolutely not an option. "The best they could do" was two rooms on one floor (opposite sides of the hotel) and one room on a separate floor.
As my son and I tiptoed in our pajamas across the hotel to our second room (our family packed a single suitcase) a woman checked-in to the room ACROSS THE HALL.
I find the entire situation COMPLETELY absurd. A hotel of this size should be able to manage communications and accommodate their loyal guests (we have stayed 3x in 12 months and were offered room upgrades the day before. There were plenty of empty rooms)
Comment from Hotel Management
26 Apr 2024 by GO, Hotel Management
Dear Alexandra,Thank you for sharing your experience with us. We're very sorry to hear about the situation you encountered during your recent stay. We understand how important it is for families to be accommodated according to their needs, especially when traveling with children and grandparents.I am sorry to learn that we were unable to meet your request for connecting rooms, despite having received confirmation in advance. We strive to provide exceptional service and communication, and it appears that we fell short in this instance. We apologize for the frustration and inconvenience this caused you and your family.We appreciate your feedback and take your concerns seriously. We will investigate this matter internally to ensure such miscommunications are avoided in the future. Thank you for your loyalty to our hotel, and we sincerely hope you will consider staying with us again in the future so that we can provide you with the experience you deserve.Regards,Guest Relations Team
by A verified traveler from Mossley
Posted 25 Apr 2024
The service was amazing from everyone!
Comment from Hotel Management
26 Apr 2024 by GO, Hotel Management
Dear Carrie,Thank you for sharing such a beautiful review of your stay. We appreciate your feedback and look forward to welcoming you back again for another excellent stay.Regards,Guest Relations Team
by A verified traveler
Posted 24 Apr 2024
Great location and great staff
Comment from Hotel Management
24 Apr 2024 by GO, Hotel Management
Dear Graeme,Thank you for your perfect feedback score. We are pleased to hear you found our location and staff to your liking. We look forward to welcoming you back again soon, Regards,Guest Relations Team
by A verified traveler
Posted 24 Apr 2024
So convenient for an early flight from Gatwick. Quick check in and we able to get a room with twin beds
Comment from Hotel Management
24 Apr 2024 by GO, Hotel Management
Dear Nikki,Thank you for sharing your feedback. We are pleased to hear you found our location convenient and your check-in to your liking. We look forward to welcoming you back again soon.Regards,Guest Relations Team
