Ratings based on 1,062 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
At the time of check-in we were asked to pay and since the card machine was not working we paid cash. We were charged for the room again on the card that the room was booked with. When questioned we were given different answers by different people. Waiting for a refund since we were charged twice.
Comment from Hotel Management
4 May 2024 by Hilton Gatwick Airport, Hotel Management
Dear Rupa,Thank you for taking your time to leave us your feedback.Once again, our sincerest apologies for the double charge. Rest assured that the payment on the VISA card has been refunded this morning. We are very sorry that this has happened.Kind regards,
by A verified traveler
Posted 3 May 2024
Proximity to terminal
Comment from Hotel Management
4 May 2024 by Hilton Gatwick Airport, Hotel Management
Dear Peter,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it.We look forward to having you with us again in the near future.Kind Regards,Hilton Reception team
by A verified traveler from St Georges
Posted 1 May 2024
Was convenient…. Like the airport shuttle. Room was clean and comfortable
Comment from Hotel Management
2 May 2024 by Hilton Gatwick Airport, Hotel Management
Dear Asher,Thank you for your feedback! We are very happy to hear that your recent stay with us was enjoyable. Looking forward to welcoming you soon again! Sincerely,
by A verified traveler
Posted 1 May 2024
The staff are really helpful my stay was very short as I had to leave at 3 am for my flight
Comment from Hotel Management
2 May 2024 by Hilton Gatwick Airport, Hotel Management
Dear Carole,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Reception team
by A verified traveler
Posted 29 Apr 2024
Nice place to overnight before flyonh
Comment from Hotel Management
29 Apr 2024 by Hilton Gatwick Airport, Hotel Management
Dear Eric,Thank you for taking your time to leave us your feedback.We are delighted to hear that your stay was to your liking.We look forward to welcoming you back to our hotel in the near future.Kind regards,
by A verified traveler from RDtwo Blenheim
Posted 24 Apr 2024
Room clean and quiet, but a very long walk. No help with suitcases when leaving. Excellent chicken sandwich on room service.
Comment from Hotel Management
26 Apr 2024 by Hilton Gatwick Airport, Hotel Management
Dear Richard,We are truly heartened to receive your generous review of Hilton London Gatwick. Thank you for letting us know how much you enjoyed it. However i am sorry about the long walk and the lack of help.We look forward to having you with us again in the near future.Kind Regards,Hilton London Gatwick
by A verified traveler
Posted 24 Apr 2024
I stay all the time, staff are lovely
Food is good and rooms are great
Comment from Hotel Management
24 Apr 2024 by Hilton Gatwick Airport, Hotel Management
Dear Sarah,Thank you for choosing the Hilton London Gatwick and for taking the time to offer your feedback. We hope to see you again on a future visit to London Gatwick.Kind Regards,Hilton London Gatwick
by A verified traveler
Posted 23 Apr 2024
Very convenient for the airport.
The staff were helpful in giving me a ground floor room for a very elderly lady.
Assistance in the morning were on time.
Comment from Hotel Management
23 Apr 2024 by Hilton Gatwick Airport, Hotel Management
Dear Catherine,Thank you for your feedback and the 5* scores! We hope to welcome you back soon.Best Regards,Hilton London Gatwick Airport
by A verified traveler from Peyia
Posted 22 Apr 2024
Good-sized room. Pleasant service. Walkable to South Terminal and shuttle to North Terminal.
Comment from Hotel Management
23 Apr 2024 by Hilton Gatwick Airport, Hotel Management
Dear Michael,Thank you for your feedback! We are really glad to hear that you had a pleasant stay with us.We hope to have the opportunity to welcome you back soon.Best Regards,Hilton London Gatwick Airport
by A verified traveler
Posted 21 Apr 2024
Being able to walk from the airport terminal thru a covered walkway was conviwnient. No need for taxi or shuttles. Clean, nice rooms. Breakfast buffet was worth the price!
Comment from Hotel Management
21 Apr 2024 by Hilton Gatwick Airport, Hotel Management
Thank you for your feedback!We are very happy to hear that your recent stay with us was enjoyable.Looking forward to welcoming you soon again!
