Ratings based on 999 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Great service, clean ,great staff. I will definitely be back
by A verified traveler
Posted 3 Jun 2024
Very cool place
by A verified traveler
Posted 3 Jun 2024
Overall it's a nice place to stay. The rooms are good size and comfotable.
by A verified traveler
Posted 2 Jun 2024
Checked in early and Holly and the other staff worked to get us a room. They were terrific!! Our room was clean and cozy and we LOVE the location and vibe of this hotel.
by A verified traveler
Posted 2 Jun 2024
The stay was great! The only problem we had was they were nonsmoking rooms and the connecting door between us and the room next to us had cigarette smoke coming under it into our room. I had to put the hotels towel down on the floor in front of the door to block it out. We did report that to the front desk when we checked out the next morning. Otherwise it was beautiful with the view and balcony over the river. The night lights were pretty to see also. I would stay here again
by A verified traveler
Posted 1 Jun 2024
Tv was broken, room extremely outdated. Overall not worth the price at all.
by A verified traveler
Posted 31 May 2024
I had a reservation for my daughter and myself for 2 days at River Terrace Resort. On my way to the hotel to check in I was in a car accident that ended up totaling my car.
I made contact with the hotel in an attempt to reschedule my stay for obvious reasons. The woman I spoke to at the front desk assured me given the circumstances that she couldn't see an issue why they wouldn't permit me to move my stay to another date.
After several days worth of phone calls and conversations with River Terrace, their wholesale department and even Expedia I feel like I've been nothing but lied to. I explained that I wasn't looking for a refund but to just change the date of my reservation and I was informed my request had been denied.
I understand that there are certain policies that have to be followed. However, I also believe there are serious circumstances such as mine that should be taken into consideration. Things happen, people have accidents, people get sick, and people have actual legitimate emergencies. I don't believe I should be out $400 all due to a freak accident in the pouring rain.
Thank you, River Terrace, for taking my money. Your Hotel looks very lovely and me and my little girl looked forward to staying. I even spent a little extra for your newly renovated room with a scenic view. Unfortunately, your overall customer service is severely lacking.
by A verified traveler
Posted 29 May 2024
Great place to stay
by A verified traveler
Posted 28 May 2024
I like the rooms and enjoyed our stay/ vacation. My kids loved the pool!
by A verified traveler
Posted 27 May 2024
Property is a little dated, but very clean and nice. Staff was very helpful. And we could walk everywhere we wanted in Gatlinburg.
