Ratings based on 106 Verified Reviews
4.6 Room cleanliness
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Beautiful mountain views
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
5 Jun 2024 by Author, Hotel Management
Hi Naida!
Thank you so much for taking the time to share your recent experience and we are so happy that you enjoyed your stay. Our on-site team works hard to deliver you a vacation to remember. We look forward to your return!
by A verified traveler
Posted 22 Apr 2024
Great property
Comment from Hotel Management
29 Apr 2024 by Author, Hotel Management
Thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team work hard to deliver a vacation to remember. We look forward to your return!
by A verified traveler
Happy Family
Posted 11 Mar 2024 on HotelsCheck in was easy and the place was really nice. Great view and plenty of space, the pool and hot tub were indoor and amazing as well. Would recommend and would return.
Comment from Hotel Management
18 Mar 2024 by Michael C., Hotel Management
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay! Our on-site team does their best to make your stay a memorable one. We look forward to your return!
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Perfect Christmas Getaway
Posted 3 Jan 2024 on HotelsGorgeous views! Nice, relaxing condo. Everything we needed was there. Very clean and well kept. The pool area was also nice. We will stay here again.
Comment from Hotel Management
9 Jan 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 2 Jan 2024
Great stay! It was cozy for us as a couple.
Comment from Hotel Management
9 Jan 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 30 Dec 2023
Beautiful property but very poorly managed and total lack of communication. I had to call in with my debt card for incidentals and confirmed a two bedroom two bath but when we arrived 1 bedroom, 1 bed upstairs and a pull out couch with a tiny bathroom. We had two families so 4 adults and a 13 year old boy in a 2 bedroom 1 bath condo. We contacted the number given and couldnt do anything about it. Make sure to confirm your condo. Otherwise quiet and beautiful. The cleaning was subpar and ended up having to clean and lysol everything and my son still got sick. The pull out bed was a joke and absolutely awful. Also dont follow GPS unless its google maps. Also be cautious on the road driving up and down. Gaitlinburg was very busy but it was Christmas. Still plan to park and walk.
Comment from Hotel Management
3 Jan 2024 by Michael C., Hotel Management
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Vtrips's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
by A verified traveler
Poor quality and poor service
Posted 29 Dec 2023 on Hotels3 washcloths , 3 bath towels, 1 kitchen hand towel for 3 night stay. Majority of the lamps the bulbs were burned out. No hot water pressure at all.
Comment from Hotel Management
3 Jan 2024 by Michael C., Hotel Management
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Vtrips's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
