Ratings based on 1,770 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Pricing was great!!
Comment from Hotel Management
15 Jun 2024 by Hotel Manager, Hotel Management
Dear HOLLY,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our pricing great. Providing value for our guests is important to us, and we're delighted that you had a wonderful experience with us. We look forward to welcoming you back for another excellent visit!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Hotel Manager, Hotel Management
Dear Sharon,Thank you for your rating! We're delighted to hear that you had a positive experience with us. If there's anything specific you think we could improve to earn that extra star next time, please let us know. We value your feedback and hope to exceed your expectations on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Jun 2024
I couldn't even check in because the front staff refused to work with my customer service agent to resolve an issue the hotel had created. I will never book with this hotel again. They refuse to help customers with an issue they created.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Ashleigh,Thanks for the stay and the feedback. I am disappointed to see your comment as mentioned. We shall investigate your concerns regarding what went wrong. The inconvenience is highly regretted. Shall appreciate your understanding.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Jun 2024
Gave my room away even though I called ahead and gave my information as well as letting them know I’d check in late, then staff proceeded to be extremely unhelpful and un-accommodating. Still haven’t got a refund either.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Peyton,We are deeply concerned to read your comments and sincerely apologize for the negative experience you had. Ensuring our guests leave with a pleasant experience is our top priority, and we regret falling short of your expectations. We will thoroughly investigate the issues you've raised and take appropriate measures to address them. Rest assured, we are committed to enhancing the comfort and satisfaction of all our guests. We hope you'll give us another opportunity to provide you with a superior stay. Please don't hesitate to visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Clean and convince
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Fred,Thank you for your feedback! We're glad to hear that you found our Bear Creek Inn clean and convenient. Providing a comfortable and hassle-free experience for our guests is our top priority. If there's anything else we can do to enhance your stay or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler from Chiacgo
Posted 8 Jun 2024
Location was good but motel is very poor
Run down, not clean, couldnt wait to leave. Felt disgusting
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Artur,We're truly sorry to hear about your disappointing experience at our hotel. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you've mentioned to ensure that they are promptly resolved. We appreciate your honesty and hope that you'll consider giving us another chance to provide you with a much-improved stay in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Rude
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Vicki,Thank you for your 3 out of 5 rating. We appreciate your feedback and apologize if you encountered any rudeness during your stay. We strive to provide exceptional service and will address this issue with our team to ensure that all guests are treated with the utmost respect and professionalism. We value your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Jun 2024
Waterfront! Peaceful
Comment from Hotel Management
7 Jun 2024 by Hotel Manager, Hotel Management
Dear Aaron,It sounds like you had a wonderfully tranquil stay by the waterfront! There's something truly special about the serenity of a waterfront location. We're delighted that you found peace and relaxation during your time with us. Should you ever crave another serene escape, we'll be here to welcome you back with open arms. Until then, may the memories of your peaceful waterfront retreat stay with you.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Kate,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
Great quiet location overlooking river.
Comment from Hotel Management
5 Jun 2024 by Hotel Manager, Hotel Management
Dear Gerardine,Thank you for your excellent rating and wonderful feedback! We're delighted to hear that you enjoyed our hotel's great quiet location overlooking the river. It's always our goal to provide a serene and peaceful environment for our guests to relax and unwind. We appreciate your support and look forward to welcoming you back for another enjoyable stay with us!Sincerely, Hotel Manager
