Ratings based on 1,383 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Second time staying and still just as wonderful
Comment from Hotel Management
5 May 2024 by Olean, Hotel Management
Amanda, thank you for you wonderful feedback. It's our pleasure serving you every time you've stayed with us as we look forward serving you in the future.
by A verified traveler
Posted 2 May 2024
The view of the river ... And we were so close.
Pretty close to downtown area.
Didn't like the noise tho. Semis running all night.
Breakfast was not great.
Comment from Hotel Management
3 May 2024 by Olean, Hotel Management
DeeAnn, thank you for your feedback.
by A verified traveler
Posted 2 May 2024
Nice staff, efficient and friendly. Room could've been cleaner.
Comment from Hotel Management
3 May 2024 by Olean, Hotel Management
Vince, thank you for wonderful feedback. We are working on improving the situation highlighted.
by A verified traveler
Posted 1 May 2024
The drive to the garage parking, which was always all that was available, is really only one vehicle wide and we met another vehicle four different times in a five day stay. One of us had to back up each time meaning back into the garage or out onto the street.
Comment from Hotel Management
3 May 2024 by Olean, Hotel Management
John, thank you for your feedback. We do apologize about the parking situation.
by A verified traveler
Posted 1 May 2024
Wonderful room on the river, very clean. Great breakfast in the morning and clean kitchen.
Comment from Hotel Management
1 May 2024 by Olean, Hotel Management
Alina, thank you for your exceptional feedback. We look forward serving you in the future.
by A verified traveler
Posted 29 Apr 2024
2 good things. balcony view and mattress. many bad things. poor quality upgrade(trim work). bad room functionality. no table and chairs. wrong overstuffed chairs(no arms). only way to watch TV is lying in bed. sink faucet dispenses water 1/2" from back of sink bowl. water saving toilet flush causes at least 2 flushes. elevator looks and works sketchy. food at breakfast is horrible. staff is indifferent(I ask a question of 3 different people, no answer). would not give me a receipt of final expenses.
Comment from Hotel Management
30 Apr 2024 by Olean, Hotel Management
Ronald, thank you for your feedback. We're sorry that your experience did not match your expectations. However, we were not able to issue a final receipt because payment was done online and not at the hotel.
by A verified traveler
Posted 27 Apr 2024
Hotel was great except heard some road noise.
Comment from Hotel Management
30 Apr 2024 by Olean, Hotel Management
Rich, thank you for your great feedback. We do apologize for the road noise and any inconvenience caused.
by A verified traveler from Hoyt Lakes
Posted 25 Apr 2024
The room was spacious and clean. The beds and pillows were comfortable. Ok breakfast to get you started for the day. Loved the creek running below the balconies. Would definitely stay here again.
Comment from Hotel Management
26 Apr 2024 by Olean, Hotel Management
Sharon, thank you for your exceptional feedback. Looking forward serving you on the future.
by A verified traveler
Posted 24 Apr 2024
Check in staff unfriendly and rude
Comment from Hotel Management
24 Apr 2024 by Olean, Hotel Management
Donald, thank you for your feedback. We do apologize for the behavior of our staff as we will address the matter.
by A verified traveler
Posted 23 Apr 2024
Was good hotel, ok location, bed was kinda hard, little noisy from the road at times
Comment from Hotel Management
24 Apr 2024 by Olean, Hotel Management
Scott, thank you for your feedback. We do apologize for any inconvenience that was caused.
