Ratings based on 741 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
I’ve stayed at this property multiple times, no serious issues. With my last visit our first room had a smell that was so bad it burned our noses. We also found mold on the baseboard of the room, so we requested another. The staff were very nice and quick. She didn’t hesitate to give us another room. Their staff is always wonderful. With the second room there were no issues. However there was hair in our shower. Overall I feel that compared to previous times, this property has gone downhill.
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Brittany,We appreciate your loyalty to our property and are glad you found our staff accommodating. Your feedback regarding the room concerns has been noted, and we will address it with the relevant teams. We strive to meet and exceed our guests' expectations and will use your comments to improve our services. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 1 Jun 2024
Made reservations with the property being pet friendly. Go to check in and there is a note at the counter that you are restricted to one pet. We were not allowed to stay
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Patrick,We apologize for any inconvenience you experienced during your recent visit. Please feel free to reach out to our management team directly to discuss your concerns further. Your feedback is valuable to us as we continually strive to enhance our guests' experience.
by A verified traveler
Posted 24 May 2024
It’s a good stay for the price
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Andrew,We're delighted to hear that you appreciated our competitive rates during your stay. Your satisfaction is important to us, and we hope to welcome you back again in the future.
by A verified traveler
Posted 20 May 2024
Everything was perfect
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Steven,We are very pleased to hear that you had a perfect stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another wonderful experience!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Jorge,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler from Palm Coast
Posted 11 May 2024
The pictures and rating are a lie. Room was very dirty. You are not allowed extra linens. Your not allowed to take food to your room. The biggest no no was at check in, they charged us a online booking charge. Yes you read that correctly. Because we booked thru Expedia, we were charged a extra online booking fee. The only positive was the female front desk agent was amazing and very good at her job.
Comment from Hotel Management
12 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Ryan,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of extra linens, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Nevertheless, I was thrilled to see you were satisfied with the customer service you received from our front desk staff. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 May 2024
The perfect place to stay for 1 night on our trip to Florida. Clean, quiet, pet friendly, and staff were very nice.
Comment from Hotel Management
10 May 2024 by M, Hotel Management
Dear Miranda,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
by A verified traveler
Posted 8 May 2024
Was in the area of nice restaurants and shopping iptions
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Charles, We are pleased to hear that you enjoyed the convenient location of our hotel near popular dining and shopping options. It is always our aim to provide our guests with easy access to the best attractions in the area. Should you need any assistance with future bookings or recommendations, please feel free to reach out to our management team for further assistance.
by A verified traveler
Posted 3 May 2024
the indoor pool was nice
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Marissa,We're delighted to hear that you enjoyed our indoor pool during your stay. We strive to provide a relaxing and enjoyable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back to our hotel in the future.
by A verified traveler
Posted 29 Apr 2024
-The outside door window was smashed entering the hallway.
-Hallway carpets are stained and not vacuumed.
-The room had a horrible stink when entering due to air fresheners, they are using. Not sure if they are trying to cover up another smell.
-indoor swimming pool and hot tub wasvdirty looking. I am not an overly fussy person, but would not use that facility.
-The bed was clean and comfortable.
-The bathroom was clean with clean towels and nice soaps.
-The breakfast was limited and items not replenished.
Price was good and free pets, but I think we are done with the Red Roof hotel brand.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Ross, Thank you for sharing your recent stay experience with us. We appreciate your feedback and will make sure to address these concerns internally. We're glad to hear you found the bed comfortable and bathroom clean. Should you choose to revisit our brand in the future, we hope to provide an improved experience for you.
