Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Very old rooms, it needs renovation urgently
by A verified traveler
Posted 28 May 2024
Not very impressed with the cleanliness of my room. The bathroom was not clean (dirty tub, walls, and sink) and we found a fingernail on the hotel room chair.
I brought up the issue with a staff member at the front desk and they requested that my room be re-cleaned. As far as I could tell all they did was make the bed and clean the toilet. The fingernail was still there. At that point I just gave up and went to bed. Will not be returning.
by A verified traveler
Posted 21 Apr 2024
Good stay - the check-in was fantastic as the lady that served us was great!
Housekeeping did wake us up even though we were only staying the one night and hadn’t checked out yet. The lift in the car park was out of service on leaving. Other than that all good!
by A verified traveler
Posted 5 Apr 2024
Great time friendly staff parking should included
by A verified traveler
Posted 3 Apr 2024
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 25 Mar 2024
Good location
by A verified traveler
Posted 18 Mar 2024
by A verified traveler
Posted 6 Mar 2024
VERY CONVENIENT FOR GLASSOUSE.
VERY PLEASANT RELAXED SURROUNDINGS.
V HELPFUL STAFF
by A verified traveler
Posted 4 Mar 2024
Proximity to Glasshouse and central Newcastle
