Ratings based on 97 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fountain Valley
Posted 24 Oct 2023
We booked three nights in late October. It was 40F / 5C outside and same inside! The first night was horrible, it was cold like in a fridge! We could not take a shower in this cold. Asked them to fix it but they did not. Checked out after first night and booked another hotel with heated rooms. The hotel refused to refund two nights even though they did not provide the service we paid for. The room was outdated, too. Stay away from this place, there are plenty of nice hotels there for better price with breakfast, sauna, pool and other amenities and heated rooms!
Comment from Hotel Management
25 Oct 2023 by Hotel Schatten , Hotel Management
Dear guests,We regret that you are so upset and unrealistic about your short stay in our hotel. To answer your accusations, we can say that the room temperature in the rooms is 20 degrees and not 5 degrees like in the refrigerator.After you spoke to us about it at reception late in the morning, we explained to you that because the outside temperatures were still warm during the day, the heating could not be turned on completely hot, but we would of course take care of it. Unfortunately, you didn't give us this chance because you came back to reception in the afternoon that day and told us that you had booked another hotel and were leaving now.It is a great pity that you are now making such a bad impression on our hotel in all respects because of this fact.
by A verified traveler
Posted 3 Oct 2023
The location was just perfect with easy access to wonderful walking trails and the train station. Our 3rd floor room was extremely spacious and comfortable.
Comment from Hotel Management
1 Dec 2023 by Front Office, Hotel Management
Dear Thomas, thank you very much for the great review. We would be very happy to welcome you again. Warm greetings from Partenkirchen, your Hotel Schatten Team
by A verified traveler
Posted 28 Sep 2023 on Hotels
We rented the Junior Suite. The view was amazing. Everyone was very helpful and kind.
Comment from Hotel Management
1 Dec 2023 by Front Office, Hotel Management
Dear Michael, thank you very much for the great review! We're glad that you enjoyed your stay. We're looking forward to welcome you again. kind regards Your Hotel Schatten Team
by A verified traveler
Location great but extremely rude staff.
Posted 17 Sep 2023 on HotelsThe owner & some of the staff were extremely rude. Their booking system is automated & we therefore didn’t have the twin room we had asked for but a double. I’ve never quite been spoken to so impolitely and made to feel so small as when asking to change rooms. We were actually moved the next day but the hurt had been done. The decor is very worn and beds uncomfortable with terrible half empty pillows!!!
Comment from Hotel Management
21 Sep 2023 by Hotel Schatten , Hotel Management
Dear Mrs. Sheila,thank you for your feedback. As we explained already at check in you got exactly the room category you booked! We're sorry in case you had the feeling that the staff spoke impolitely, however all we did is explaining you the booking situation. The next day you even got a free upgrade in a very much higher category. Regarding the decor, many guests love our bavarian decoration and thats what we stand for here in Bavaria. About the pillows we kindly ask you to contact us at the front desk and we will definitely change or give you an extra pillow.kind regardsYour Hotel Schatten Team
by A verified traveler from Whittier
Posted 29 Aug 2023
Beautiful little hotel within walking distance of shops and restaurants. Very choose l clean and great staff.
Comment from Hotel Management
20 Sep 2023 by Hotel Schatten , Hotel Management
Dear Jimmy, thank you very much for the great review! We're glad that you enjoyed your stay. We're looking forward to welcome you again. kind regards Your Hotel Schatten Team
by A verified traveler
Posted 14 Jun 2023
Traditional Bavarian hotel.
Comment from Hotel Management
17 Jul 2023 by Hotel Schatten , Hotel Management
Thank you very much for the great rating David! :-)your Hotel Schatten team
by A verified traveler
Posted 27 Apr 2023 on Hotels
by A verified traveler
Posted 21 Mar 2023
by A verified traveler
Posted 17 Feb 2023
by A verified traveler
Posted 25 Dec 2022 on Orbitz
The team at Hotel Schatten was simply amazing! We had an amazing time at the hotel. They provided multiple restaurants that matched our interests, and made sure we felt completely satisfied during our stay. I can't think of anything that I would ask them to change. Vielen Dank, dass Sie unseren Urlaub großartig gemacht haben!
Comment from Hotel Management
1 Dec 2023 by Front Office, Hotel Management
Dear guest , thank you very much for the great review. We would be very happy to welcome you again. Warm greetings from Partenkirchen, your Hotel Schatten Team
