Ratings based on 986 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
😍
Comment from Hotel Management
14 Jun 2024 by Hotel Manager , Hotel Management
Dear Lorena,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
You need your room key to leave the 2nd floor! This has to be a fire hazard. Poo stains on the bathroom walls. Trash still in the corners of the room. Curtain Valance stained.
Stairwell smells of mold. Extra lock on door is broken. I used rope to secure the door, just in case.
TV remote missing batteries.
Would not recommend.
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear George,We apologize for the numerous issues you encountered during your stay. Your feedback is concerning, and we take these matters seriously. We will immediately address the cleanliness issues, the room security concerns, and the odor in the stairwell to ensure a safer and more pleasant environment for our guests. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make things right for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Noemí,We apologize for any dissatisfaction during your stay. Your feedback is important to us, and we would appreciate hearing more details about your experience so we can address any issues and improve our services. Please feel free to reach out to us directly. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Rooms were damaged from storm and smelled bad.
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Cherrie,We apologize for the inconvenience caused by the storm damage and the unpleasant smell in the rooms. Your feedback is valuable, and we will work diligently to address these issues promptly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler from Pico Rivera
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for taking the time to rate your stay. We're glad to see that you had a positive experience overall. If there are any areas where we can improve to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear Francisco,Thank you for sharing your feedback. We're sorry to hear that your experience was not up to par. If there are specific aspects that you feel could be improved or if you have any suggestions for us, please let us know. Your input is valuable, and we're committed to making every guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
24 May 2024 by Hotel Manager, Hotel Management
Dear James,We're sorry to hear that your experience fell short of your expectations. Your feedback is valuable to us, and we would appreciate any specific details or areas where you feel we can improve. Please know that we take guest feedback seriously and will work diligently to address any concerns raised. If you're willing to give us another chance, we'd love the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Dominic,Thank you for your feedback. We would like to understand more about your experience during your stay. If there are specific areas or aspects that you think we can improve upon, please let us know. Your input is valuable to us, and we strive to make every guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 31 Mar 2024
This will be the last option
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Juan,We're sorry to hear about your disappointing experience. Your feedback is important to us, and we take it seriously as we strive to improve our services. If there's anything specific that we can do to address your concerns or make your stay more comfortable, please let us know. We value your feedback and hope to have the opportunity to change your perception in the future.Sincerely,Hotel Manager
