Ratings based on 1,095 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Hotel was old and a bit shabby, although somewhat renovated which helped the atmosphere; some areas looked a little dirty. The bedding and bathroom seemed clean though. One of our key cards wouldn't work but the other did so it wasn't a problem. Breakfast wasn't fancy, but we found it satisfactory and plentiful. We thought the coffee was good.
Comment from Hotel Management
16 May 2024 by Joe.O, Hotel Management
Bridget,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool. We thank you and appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 13 May 2024
Stolen jewelry
Comment from Hotel Management
14 May 2024 by Joe.O, Hotel Management
John Paul,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Joe.O, Hotel Management
Udayan,Thank you for the rating of your recent stay with us. If there was anything we could have done to make your stay more enjoyable, please let us know. Sincerely,Joe.O - General Manager
by A verified traveler
Posted 12 May 2024
We stayed in the suite and we were pleasantly surprised at how spacious it was, but the decor is very outdated & some of the other guest seemed a little sketchy. Almost seemed like a shelter.
I also didn't appreciate when i checked in tired & hungry that there wouldn't be any hot water in the morning.
Comment from Hotel Management
12 May 2024 by Joe.O, Hotel Management
Sherron,Thank you for the feedback of your recent stay with us. I'm sorry that we had an issued with the hotel water in the morning there was an unexpected issue that was resolved several hours later. We thank you and appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 10 May 2024
You can smell weed in the hallways.
Comment from Hotel Management
11 May 2024 by Joe.O, Hotel Management
Donna,Thank you for the rating of your recent stay with us. I will share your feedback with my team so they can use it as a coaching tool. We thank you and appreciate your feedback.Sincerely,Joe.O - General Manager
by A verified traveler from FREEHOLD
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Joe.O, Hotel Management
James,Thank you for the taking the time to respond to our review. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 5 May 2024
Great customer service
Comment from Hotel Management
6 May 2024 by Joe.O, Hotel Management
Farooq,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we truly appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 3 May 2024
The wifi was GREAT and bed was GREAT and the cost was great
Comment from Hotel Management
3 May 2024 by Joe.O, Hotel Management
Richard,Thank you for the 5-Star rating of your recent stay with us. I will share your kind feedback with my team. We thank you and appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 3 May 2024
The carpet wasn’t shampooed and smelt like dog urine. I told the front desk.
Comment from Hotel Management
3 May 2024 by Joe.O, Hotel Management
April,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool. Please accept my apologies.Sincerely,Joe.O - General Manager
by A verified traveler from Snellville
Posted 1 May 2024
Bad: Suspect people in the lobby going through the cabinets. Front desk staff dressed and behaving like they’re at home. Hotel room smelling like urine. Hair in towels.
Good: Clean room (outside of the urine smell). Comfortable bed. Slept like a baby! Parking is great! Nice restaurants nearby. Continental breakfast was good.
Comment from Hotel Management
2 May 2024 by Joe.O, Hotel Management
Shamara,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and use it as a coaching tool and correct the issues you encountered. Please accept my apologies. Joe.O - General Manager
