Ratings based on 1,074 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The area was perfect for my trip
Comment from Hotel Management
29 Apr 2024 by Joe.O, Hotel Management
Kendra,Thank you for the 5-Star rating of your recent stay with us. We are delighted that you enjoyed your stay with us, and we thank you for your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 27 Apr 2024
DO NOT STAY HERE !! It is NOT SAFE. HOTEL has become a welfare residence.
We booked a 4 night stay and barely slept.
Upon arrival the smoke detectors were blasting, someone burned their clothes in the dryer. Both elevators were out of service, last 2x times we stayed the left elevator was also out of service. Guess they refuse to repair it. The room was below basic, with a door that didn't lock correctly, a window that also stayed apart, and a shower curtain that would roll down because the bar was bent. We asked for another room, but was told they were full and the only other room was on top floor. We checked out the next day and relocated to the SpringHill suites down the road.
Comment from Hotel Management
28 Apr 2024 by Joe.O, Hotel Management
Paul,I'm sorry that your stay wasn't what we hoped it would be. I will share your feedback with my team and make the necessary changes that you had mentioned in your review. Please accept my apologies.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Joe.O, Hotel Management
Diane,Thak you for the 5-Star rating of your recent stay with is. We are thrilled that you enjoyed you enjoyed your stay with us, and we appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Joe.O, Hotel Management
Rod,Thank you for 5-Star Rating of your recent stay with us. We are delighted that you enjoyed your stay with us and we truly appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 25 Apr 2024
Great stay was upgraded to suite
Comment from Hotel Management
25 Apr 2024 by Joe.O, Hotel Management
Matthew,Thank you for the 5-Star review of your recent stay with us. We are delighted that you enjoyed your stay and we appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 25 Apr 2024
Given two keys..One never work! Ice machines on floors do not work! If I didnt mind the smell of marijuana it could have been a problem!!!!!
Comment from Hotel Management
25 Apr 2024 by Joe.O, Hotel Management
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as a coaching tool, we thank you for your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 25 Apr 2024
You are given two keys..One of them never work! Ice machines on each floor does not work! If I didnt mind the smell of marijuana it could have been a problem!
Comment from Hotel Management
25 Apr 2024 by Joe.O, Hotel Management
Karen,Thank you for the rating and feedback of your recent stay with us. I will share your feedback with my team and use it as coaching tool. We thank you for your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 24 Apr 2024
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Comment from Hotel Management
24 Apr 2024 by Joe.O, Hotel Management
Jessica,I'm sorry that your stay wasn't what we hoped it would be. If there was anything we could have done to make your stay more enjoyable, please let us know. Once again, please accept my apologies.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 23 Apr 2024
All good except for pillows, much to hard
Comment from Hotel Management
23 Apr 2024 by Joe.O, Hotel Management
Marty,Thank you for the 5-Star rating of your recent stay us. We are delighted that you enjoyed your stay, and we truly appreciate your business.Sincerely,Joe.O - General Manager
by A verified traveler
Posted 20 Apr 2024
Elevators not working and for some reason they cannot get anyone to come in for 4 days or so. That’s ridiculous. When you have knee issues and you need to have a working elevator in your hotel I don’t think is too much to ask.
Comment from Hotel Management
22 Apr 2024 by Joe.O, Hotel Management
Ronny,I am so sorry that you had an issue with our elevators. Both of our elevators went down at the same time and required parts to be issued. Please accept my deep apologies.Sincerely,Joe.O - General Manager
