Ratings based on 252 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jamestown
Posted 22 May 2024
Nice landscaping and taken care of well
by A verified traveler
Posted 14 Apr 2024
We had a room connected to pool area and there was loud talking laughter and noise until midnight when we called the front desk to complain. There was also dogs barking early in the morning.
Comment from Hotel Management
22 Apr 2024 by Liz, Hotel Management
I am so sorry that your stay was disturbed. Did the front desk take care of your complaint when you called? People like to congregate at the tables, and it is allowed unless we receive complaints. I hope that you will stay with us again. Have a wonderful day!
by A verified traveler
Posted 14 Mar 2024
Entire staff was amazing! Friendly and helpful.
Comment from Hotel Management
1 Apr 2024 by Liz , Hotel Management
Thank you for taking the time to submit a review. We are so glad that you enjoyed your stay with us! Thank you for the kind words and we hope to see you again!
by A verified traveler
Posted 13 Mar 2024
Comment from Hotel Management
9 Apr 2024 by LIZ , Hotel Management
Thank you so much for your review! We are so happy that you enjoyed your stay and look forward to seeing you again in the future! Have a wonderful day!
by A verified traveler
Garden city
Posted 11 Feb 2024 on HotelsThe rooms are in terrible shape for the price
Water damage in the bathroom on the door with mold in there
The help bar on shower was off
The heater was so loud that we had to turn it off to sleep
Comment from Hotel Management
1 Apr 2024 by Liz, Hotel Management
I am so sorry to hear that your stay did not meet your expectations. I will check with maintenance to make sure that these issues were resolved. I hope you give us another try so we have the chance to exceed your expectations! Have a great day!
by A verified traveler
Posted 10 Feb 2024
Nicest hotel in Garden. Wish the bar stayed open later and on Sunday. But overall quite nice place
Comment from Hotel Management
1 Apr 2024 by Liz, Hotel Management
Thank you for taking the time to submit a review. We appreciate your business and your kind words! Have a wonderful day and we look forward to seeing you again soon!
by A verified traveler
Party
Posted 6 Feb 2024 on HotelsIt was great. Just wish the breakfast had more choices and was later.
Comment from Hotel Management
1 Apr 2024 by Liz, Hotel Management
Thank you for taking the time to submit a review. There are four options that come with the complimentary made to order breakfast. We offer buffet breakfast when the hotel is at capacity to accommodate the guests for shorter wait times. I hope you enjoyed your stay, and you will come back to see us. Have a wonderful week!
by A verified traveler
Bar closes to soon
Posted 13 Jan 2024 on HotelsThe restaurant need to stay open later. We were in the bar on friday night, they asked us to leave so they could close. There were more than 40 people in there wanting drinks.
by A verified traveler
Posted 2 Jan 2024
The beds were comfortable and the room was warm and clean.
But, we booked the hotel for the swimming pool and hot tub, paying the higher price compared to other hotels in the area. However, the pool and spa were closed for maintenance!
It was not worth thw $75 more we paid for this hotel.
by A verified traveler
Posted 18 Dec 2023
