Ratings based on 274 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
This is my 2nd time of staying at this hotel, everything is fantastic the staff are friendly and helpful. The hotel is situated in a great location.
The rooms are of a high finish and the whole hotel is impeccably clean. I would have no hesitation recommending this hotel to anyone.
Visiting Gandia. Hopefully I will back in the near future
Comment from Hotel Management
4 May 2024 by Javier Álvarez, Gerente Senator Gandia Hotel, Hotel Management
Dear Barry,Thank you for such a great review.It brings us immense pleasure to hear that our staff's dedication to service left a lasting impression on you. Their friendliness and helpfulness are indeed among the core strengths of our hotel.We're delighted that you found our location to be convenient for your stay, just a short stroll away from the serene beach and the vibrant promenade of Gandía. It's wonderful to know that the modern design and high-quality finish of our rooms contributed to your enjoyable experience.Your commendation on the impeccable cleanliness of our hotel is greatly valued, as we strive to maintain the highest standards for our guests. We're thrilled that you would recommend Senator Gandía Spa Hotel, and it's a privilege to have earned your trust for future visits.We look forward to a return visit from you in the future.Best wishes,Javier Álvarez, Gerente Senator Gandia Hotel
by A verified traveler
Posted 18 Apr 2024
Clean, quiet, good food, nice service, and good view from the balcony.
Close to the beach and the stores.
Comment from Hotel Management
20 Apr 2024 by Javier Álvarez, GM Senator Gandia Hotel, Hotel Management
Dear Jamil,Thank you for such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards. We will pass your comments on to our team, who will be very pleased to know that they helped to make your visit so enjoyable.We look forward to a return visit from you in the future.Best wishes,Javier Álvarez, GM Senator Gandia Hotel
by A verified traveler
Posted 15 Feb 2024
by A verified traveler
Posted 9 Feb 2024 on Hotels
by A verified traveler
Posted 21 Jan 2024
Lovely hotel. All staff were extremely helpful.
Comment from Hotel Management
23 Jan 2024 by Yoana Dos Santos, GM Senator Gandía Spa Hotel, Hotel Management
Dear Linda,Thank you very much for this kind review of your stay. It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.It would be a pleasure to welcome you back. Best wishes,Yoana Dos Santos, GM Senator Gandía Spa Hotel
by A verified traveler
Posted 21 Jan 2024 on Hotels
by A verified traveler
Posted 14 Jan 2024
The room was spacious, well furnished and warm. Quite whether the room was worth 15 euros extra is debatable
Comment from Hotel Management
16 Jan 2024 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear Ronald,Thank you for taking the time to share your review.We're delighted to hear you found the room spacious, well-furnished, and warm, reflecting our commitment to comfort and elegance. We appreciate your feedback on the room's value, and while we believe our pricing is competitive, especially considering our modern amenities and prime location, we understand that perceptions of value can vary. Please rest assured that we continually strive to provide exceptional service and accommodations.We would love to have you return in the future. Best regards,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A verified traveler
Posted 13 Jan 2024
Close to the beach. Shower was in the bedroom not in the bathroom and the sink was also next to the bed. Awkward and weird design.
Comment from Hotel Management
16 Jan 2024 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear David, Thanks for sharing your point of view.We're glad to hear that you appreciated our hotel's proximity to the beach. Regarding your comments about the room layout, while our unique design aims to maximize space and comfort, we understand that it may not meet everyone's preferences. Our modern and open-concept rooms are part of the elegant aesthetic we strive for, and we're sorry to hear that it wasn't to your liking. We take pride in our hotel's cleanliness and service, and we are constantly looking for ways to enhance our guest experience. We hope that the other amenities we offer, such as our location close to the lively promenade of Gandía and our comprehensive services, helped to make your stay enjoyable.We look forward to welcoming you back for another visit. Best wishes,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A verified traveler
Posted 2 Jan 2024
Excellent hotel, the bathtab in the room itself was a luxury. Excellent reception staff, always ready to help, very good welcome, ckean and quiet area. It's a 4 because there is no notice in the room about reception number to call, or timetable to dinner, breakfast... Public transport from the station needs improving on the timing between buses.
Comment from Hotel Management
3 Jan 2024 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear Maria,Thank you for your review.We're thrilled to hear you enjoyed the luxury of the bathtub and the excellent service provided by our reception staff. It's wonderful to know that our clean and quiet area contributed to your positive experience. Regarding your comments about the information in the room, we always strive to ensure our guests have all the necessary details at their fingertips, and we regret any inconvenience you might have experienced. Our team is actively working to ensure all relevant information is readily accessible to our guests. We also acknowledge your feedback on the public transport timing and appreciate your suggestion for improvement.We do hope to have the opportunity to welcome you back in the future. Best regards,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
by A verified traveler
Posted 14 Nov 2023
Lovely one night stop
Over - have given 4 not 5 stars because the nice restaurant wasn’t open, and bar food was nice but limited menu and basic meals (hot dogs burgers pizza and grilled fish or meat)
Also there was a stagnant water smell in our room and the wc cubicle was very small
Otherwise all good
Comment from Hotel Management
14 Nov 2023 by Yoana Dos Santos, Gerente Senator Gandía Spa Hotel, Hotel Management
Dear Philippa, Thank you for leaving us this review of your recent stay.Our team strives to create a memorable experience for our guests by always providing top-notch service, and we appreciate your mention of their quality service. We apologise for any inconvenience and will look into the issue you mention immediately. In the future, please don't hesitate to notify our team during your stay so that we can find a solution while you are still with us.We hope to see you again in the future.Best regards,Yoana Dos Santos, Gerente Senator Gandía Spa Hotel
