Ratings based on 69 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Enjoyed out 3D2N stay at Mangala. The resort manager granted us a discount to upgrade to the Vana pool villa which was available at that time. Great villa to stay in. Very quiet and private, and enjoyed the pool and outdoor shower the most.
Staff at the resort were attentive and helpful at all times. Overall a very positive experience.
by A verified traveler
Posted 26 Nov 2023 on Hotels
Great resort
Comment from Hotel Management
29 Nov 2023 by Mangala Estate Boutique Resort, Hotel Management
Dear Kok choon, we would like to take this opportunity to thank you for choosing us as your destination during your recent visit to Kuantan, Pahang! We are thrilled to know that you have had an enjoyable stay with us! We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 25 Oct 2023
Love the way they have developed an abandoned tin mine with an environmental touch to give a relaxing area
Comment from Hotel Management
26 Oct 2023 by Mangala Estate Boutique Resort, Hotel Management
Dear Chris,We would like to take this opportunity to thank you for choosing us as your destination during your recent visit to Kuantan and we are thrilled to learn that you had have an enjoyable stay with us! We hope to welcome you back soon for another relaxing stay!
by A verified traveler
5 star hotel wannabe
Posted 9 May 2023 on HotelsWe had really high expectations when we booked our anniversary stay in this so called 5 star hotel looking at the reviews that it had as well as the price we had to pay. Boy we were so wrong. First of all the outlook when we enter the lobby was really dated, we were greeted warmly though by the staff. The receptionist was also nice. He told us they were having a complimentary tea time just around the pool area between 3-5pm and since at the time we checked in it was 315pm so we decided to try it out before going to our villa. When we arrived there, the girl who was mending the stall was did not really offer us the food and was complaining saying that the beverages stall was not ready, the supervisor then came and also told us to come back later and advise us to freshen up first. So we went to the room to rest and at 415 we decided to go back to the stall and to our surprise the stalls were not there and it was not even 5pm. A 5 star resort would've just sent over the food and beverage to the room if they were about to close as they were not many guests anyway at the time we were there. Then at night, when we were trying to shower there was no hot water, the technician came and informed us to open the faucet and let the water run for 10mins for the hot water to come out, this is not a 5 star facility. When I was lying on the bed to sleep there were few ants on my hands, i just ignored them. At breakfast, we also feel the staffs were lacking, did not smile and was not having a
by A verified traveler
Posted 4 Apr 2023 on Hotels
Comment from Hotel Management
5 Apr 2023 by Serena , Hotel Management
Dear Mr. Miles, Thank you for taking time in rating us. We understand that there are areas that we have failed to meet your expectations when you highlighted to us last week via different channel. We have also communicated with you privately and rest assured we already taken steps to improve as we take guests comments very seriously. We would like to thank you again for highlighting the matters to us for our improvement. Sincerely, Serena
by A verified traveler
Nice environment
Posted 22 Jun 2022 on Hotelsvery quiet place and really out of city,if u plan to go kuantan or lembing not so suitable...but for relax and privacy is gd
by A verified traveler
Posted 18 Mar 2022
Staff very friendly, place was quiet & exclusive. Perfect holiday
by A verified traveler
Posted 24 Apr 2021
by A verified traveler
Posted 20 Oct 2020
Stayed in 2 bedroom Amani villa with pool. Had to shorten stay due to CMCO but they were kind enough to help us on dealing with it and food was amazing. But there was a crew who was asking tip for a room service & saying deposit for wine opener is 50rm and reacted like it was a tip from us. We got it back but wasn't very pleased with experience. Except that everything else was enjoyable! Will be back and highly recommended.
by A verified traveler
Posted 11 Oct 2020
