Ratings based on 230 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
The rooms certainly didn’t look like the photos in Expedia. Our room was bright but so small. I couldn’t open my suitcase as there wasn’t any room. Also hit my head on the beams which caused me to see stars. The hallways were so darkly lit. Not my kind of boutique hotel. The staff were very pleasant and helpful.
by A verified traveler
Posted 9 Jun 2024
The pictures online were definitely not accurate. The rooms were extremely small and dark. The hallways were also very dark. Parking was not available and we found the rooms very noisy at night. Difficult to sleep. Property was outdated. Needs a Reno
Comment from Hotel Management
14 Jun 2024 by The Lane Team, Hotel Management
Hi Carol, thank you for taking the time to leave a review. We are disappointed to hear you did not enjoy your stay with us and that you did not find the property similar to the photos. We aim to tell our guests that our parking is limited and we always recommend reserving in advance to avoid disappointment. We also provide a discounted rate for the multi-storey car park next door as to not inconvenience our guests. As we are located in the heart of the city centre, external noise is to be expected. We would like to apologise for any inconveniences you experienced during your stay.Kind regards,The Lane Team
by A verified traveler
Posted 4 Jun 2024
Great place to stay. Only issue is that I had to pay for parking
Comment from Hotel Management
14 Jun 2024 by The Lane Team, Hotel Management
Hi Hendrik, thank you for leaving a lovely review! We are happy to hear you enjoyed your stay with us and we hope to welcome you back soon.Kind regards,The Lane Team
by A verified traveler
Posted 31 May 2024
Great location to walk to all the sites in Galway.
Comment from Hotel Management
14 Jun 2024 by The Lane Team, Hotel Management
Hi Kathy, thank you for your kind review! We hope to welcome you back again soon.Kind regards,The Lane Team
by A verified traveler
Posted 30 May 2024
Did not like that the parking was full and we were told to use city pay park and we would get discount. We parked gave staff ticket as told and she did something í thought but we paid full parking fees. No discounts. Then at 6:20am fire alarm went off Everyone out of building, when allowed back in as it was false alarm sirens kept going off for another hour. Nothing acknowledged by staff of this st check out. Other than that rooms clean, central location to downtown activities.
Comment from Hotel Management
14 Jun 2024 by The Lane Team, Hotel Management
Hi Sue, thank you for taking the time to leave us a review. We apologise for any inconveniences you experienced during your stay. We apologise that the discount was not applied to your parking ticket, we would've been happy to run it through the system again to ensure the discount was applied. We apologise for the fire alarm as reception was not open until 9 am. We sincerely apologise for how this impacted your stay.Kind regards,The Lane Team
by A verified traveler
Posted 30 May 2024
Conveniently located, clean, great staff.
Comment from Hotel Management
14 Jun 2024 by The Lane Team, Hotel Management
Hi Matthew, thank you for the lovely review! We hope to welcome you back again soon.Kind regards,The Lane Team
by A verified traveler
Posted 28 May 2024
Very comfortable “snug “ but the friendly staff that went out of their way to may you comfortable is why I rate experience as excellent!
Comment from Hotel Management
14 Jun 2024 by The Lane Team, Hotel Management
Hi Patrice, thank you for taking the time to leave such a kind review! We hope to welcome you back again soon.Kind regards,The Lane Team
by A verified traveler
Posted 21 May 2024
Perfect for our one night stay. Very compact room, clean and suited our needs. Unable to open window so a little stuffy
Comment from Hotel Management
14 Jun 2024 by The Lane Team, Hotel Management
Hi Karen, thank you for leaving a kind review! We apologise you could not open the window, it is an unusual style in which you open it from the top. Our staff would've been happy to help with this issue at the time. We hope this does not deter you and we hope to welcome you back again soon.Kind regards,The Lane Team
by A verified traveler from Barooga
Posted 15 May 2024
The hotel was in a great location. Walking distance to all the bar's and night life. Centrally located to the train station and public transport to other part's of Galway.
by A verified traveler
Posted 13 May 2024
Super friendly staff. Room was small but all I needed and the amenities were great. Only issue was noisy neighbours- not really the hotels fault but the thin walls meant I could hear everything and unfortunately was kept awake well past midnight. Excellent location and they stored my bags for me after checkout while I waited for my train!
