Ratings based on 973 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
I think the breakfast is too expensive.
by A verified traveler
Posted 29 Apr 2024
The hotel has potential but things are not being maintained. Be aware you have to pay for the parking - it is not about the amount but the fact they don't tell you in advance.
by A verified traveler
Posted 28 Apr 2024
For 276.00 a night we should have had free breakfast and free parking. We had to look all over for a cart for our baggage. Unacceptable for the price. Although, there staff was friendly it didn’t make up for the regular amenities that weren’t included.
by A verified traveler
Posted 18 Apr 2024
Good hotel, would stay again.
by A verified traveler
Posted 16 Apr 2024
The room was not completely cleaned from the person staying at the hotel. There was food left in the refrigerator.
by A verified traveler
Posted 15 Apr 2024
The guy at the desk when we arrived seemed to have a problem with us. I guess after driving 5 hours in a rainstorm, we must have looked grumpy and gross and NOTD. He gave us a bad room on the 2nd floor with half of the window cut off by the roofline of the common area, with a view of a rusty air conditioner, right above the laundry area. He didn't even bother offering us a better room. When my husband complained, he gave him a line about room value and said we reserved the least expensive room. Uh, thanks, we understand room value, but we reserved a bedroom with a balcony view and a king-sized bed. It didn't specify what floor it would be on, or that the view would be cut off, nothing like that. How about at least OFFERING us a better room? We are happy to pay more to not be in a crappy room. He seemed to have a problem with us because we reserved a room on Expedia almost a year ago. He did change our room to the 5th floor, which was much better.
We didn't know that there was an FBLA convention that week, so a lot of teenagers showed up the next day. I would tell people to expect convention goers at this hotel since it's walking distance to the convention center.
The rest of the staff was great, btw, but the first person we encountered really put a bad taste in our mouths.
The hotel is showing its age, but it was fine. We really enjoyed the balcony and spent a lot of time watching the beach, the Gulf, the traffic, etc.
by A verified traveler
Posted 9 Apr 2024
This place is an excellent place to stay and enjoy a comfortable time with your bodies
by A verified traveler
Posted 9 Apr 2024
UNLESS you want your belongs stolen by housekeeping, I’d book elsewhere. Housekeeping stole my daughters items. Keep valuables locked up because they take what they want and then lie about it. Spent $700 for 2 nights , I should have stayed at the San Luis resort next door. Don’t waste your hard earned money because house keeping will just come in and take what they see. Management is poor they never returned phone calls to get this resolved. The hotel is outdated , definitely not what I was expecting. The whole experience was horrible. You are better off staying elsewhere. Never again!! The general manager Mr. Quinn never returned my calls. Definitely not a “resort”
by A verified traveler
Posted 7 Apr 2024
Do not stay in rooms 121 to 125. These rooms do not have a balcony or any oitside seating like every other room. The rooms look out directly onto the parking lot and often had people standing right outside shouting at night. There is no privacy in these rooms and we had to keep the curtains closed the entire time to prevent people looking into our room. It was like living in a cave. My 2 small children felt un safe. We did eventually get a new room on the 3rd floor which was much better. Rooms 121 to 125 should be charged at a much reduced rate.
by A verified traveler
Posted 7 Apr 2024
The staff at the front desk were so kind and very professional
