Ratings based on 986 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
The Hotel was good however the room I reserved was not what I was given. I reserved a king size bed but was given a twin Queen. Not happy with Expedia.
by A verified traveler
Posted 23 Apr 2024
Room was good size we had the corner room with balcony, sadly the long blinds on the door where bad one went up partly the other was broken so couldn’t really see the great view of the sea. The balcony furniture cushions were very mouldy didn’t want to sit on them. But room was clean and bed comfortable . Hotel rooms a bit outdated .
by A verified traveler
Posted 21 Apr 2024
Absolutely terrible, the ac didn’t work and they wouldn’t send anyone to fix it or tell us how to fix it, any other hotel would have accommodated us or tried to fix the problem. We were told there was nothing they could do about it, my husband was running a fever and just needed the room to be cooler. We weren’t offered any of the famous cookies even though every other guest checking in got some. But to be told that there was nothing they could do with out even trying to find a solution was just wrong. We won’t be going back. Overpriced room for crappy customer service!! 😠
by A verified traveler from Fort Worth
Posted 20 Apr 2024
Front desk was unfriendly and when we got to our room maintenance was in there working and we couldn’t get in. Front desk did nothing about it.
by A verified traveler
Posted 20 Apr 2024
by A verified traveler
Posted 19 Apr 2024
Easy to get to.
by A verified traveler
Posted 19 Apr 2024
The property was very clean. The staff was extremely nice and helpful. We will definitely be back!!
by A verified traveler
Posted 17 Apr 2024
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by A verified traveler
Posted 16 Apr 2024
Great customer service
by A verified traveler from Tucson
Posted 6 Apr 2024
This is the most dated Hilton of the 100s that I have stayed at. Looks like they bought an old beachside motel, built a tiki bar, put in a new dining room, and called it a day. Location is ok, right across from the beach, and the breakfast staff was very nice. Hilton prices for motel quality. Better options in Galveston.
