Ratings based on 566 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
The former Jumer’s property is in excellent shape. The staff is friendly, very competent and engaged. The morning breakfast was excellent and plentiful. Cost very reasonable. This will be first Galesburg option moving forward.
Comment from Hotel Management
18 Jun 2024 by Guest Relations Management, Hotel Management
Hi Randall! We're glad to hear that you had such a positive experience during your stay! Thank you for taking the time to share your feedback. We're thrilled to know that you found the former Jumer's property to be in excellent shape and that the staff was friendly, competent, and engaged. It's great to hear that you enjoyed the morning breakfast and found it to be excellent and plentiful. We appreciate your kind words and look forward to welcoming you back as your first option in Galesburg in the future! If there's anything else we can do to enhance your next stay, please let us know.
by A verified traveler
Posted 9 Jun 2024
Out of all the hotels I’ve ever stayed in I have never had to pay $40 to access the room an hour early. I think maybe if I was asking for in the morning than maybe but not an hour.
Comment from Hotel Management
11 Jun 2024 by Guest Relations Management, Hotel Management
Hi Christina! It's understandable that the additional charge for early access to the room was unexpected. We appreciate your feedback, and we'll review our policies to ensure they are clear and fair for all guests. We apologize for any inconvenience this may have caused and hope to improve your experience in the future.
by A verified traveler
Posted 7 Jun 2024
Its a friendly hotel and the rooms are comfortable and quiet. It is nice to stay at a place where you don't really hear the highway.
But its a big and confusing hotel. Not because it is a tall building, but because there are 4 wings that look pretty much alike, so you can end up wandering the halls wihtout finding your room easily. Nothing that can be done about that, except maybe better markings on the hallways and staircases, for which wing you are going to. Its a nice place, but just be aware, the layout is a little confusing.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Marcia,We're delighted you found the hotel friendly with comfortable and quiet rooms. We appreciate your feedback on the layout and will consider your suggestion for better markings in the hallways and staircases. Our goal is to ensure all guests have a pleasant stay despite the hotel's design challenges. Thank you for sharing your experience with us.
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Guest Relations Management, Hotel Management
Hi Stephanie! A perfect 5 out of 5 rating? We appreciate you acknowledging the positive aspects of your stay and letting us know we delivered an exceptional experience. Thank you for choosing us!
by A verified traveler
Posted 22 May 2024
Likes: clean room, good breakfast, strong shower pressure
Dislikes: hallways had unusual smell; fitness equipment a little run down
Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Hi Dottie! Thank you for your 4-star review and feedback! We're glad to hear you enjoyed the clean room, delicious breakfast, and strong shower pressure. Those are all essential elements for a comfortable stay.We appreciate you mentioning the unusual smell in the hallways. We will definitely investigate this issue to identify and eliminate the source of the odor. We want our entire hotel to feel fresh and welcoming.We also understand your feedback about the fitness equipment being a little run down. We regularly evaluate guest feedback and may look into upgrading or replacing fitness equipment in the future to ensure a more enjoyable workout experience.We value your feedback and hope to see you again soon!
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Laurie,We regret to hear that you did not fully enjoy your stay. Please feel free to reach out to us with any specific feedback you may have so we can address it accordingly. We strive to provide all our guests with a pleasant experience.
by A verified traveler
Posted 12 May 2024
It was okay. I wasn’t like wow this is a nice place but also it wasn’t dirty.
Comment from Hotel Management
14 May 2024 by Guest Relations Management, Hotel Management
Hi Alyssa! Thank you for sharing your feedback with us. We're glad to hear that you found your stay satisfactory in terms of cleanliness.While we strive to provide a memorable experience for all our guests, we regret that we didn't exceed your expectations during your visit. Your feedback is important to us, and we will use it to identify areas for improvement and enhance our guests' experiences in the future. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler
Posted 8 May 2024
The towels are old and not soft at all. The pool is opened until 1100 pm, but the lights would not come on after sunset??
The lady at the front desk is amazing!! She remembered us from our last stay one month ago!! I hate the smaller, uncomfortable pillows!!!
Comment from Hotel Management
11 May 2024 by Guest Relations Management, Hotel Management
Hi Todd! Thank you for sharing your feedback with us. We're glad to hear that you had a positive interaction with the lady at the front desk and that she made your stay memorable by remembering you from your last visit.We apologize for any inconvenience caused by the condition of the towels and the issue with the pool lights. Your feedback is valuable to us, and we will address these concerns to ensure that they are promptly resolved for future guests.We also apologize for the discomfort caused by the smaller pillows. We understand that a good night's sleep is essential, and we will take your feedback into consideration to improve the comfort of our bedding options.We appreciate your review and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
by A verified traveler from Catonsville
Posted 8 May 2024
The staff was very friendly and the room was clean.
Comment from Hotel Management
11 May 2024 by Guest Relations Management, Hotel Management
Hi Kathy! Thank you for your positive feedback! We're thrilled to hear that you found our staff to be very friendly and that your room was clean during your stay.Providing excellent service and maintaining a clean and comfortable environment for our guests are top priorities for us, and we're glad that we could meet your expectations in these aspects.If there's anything else we can do to further enhance your experience or if you have any additional feedback, please feel free to let us know. We appreciate your review and hope to have the opportunity to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 7 May 2024
Being updated and it looks great so far. This place is going to be fantastic
Comment from Hotel Management
11 May 2024 by Guest Relations Management, Hotel Management
Hi Joe! Thank you for your positive feedback! We're thrilled to hear that you've noticed the updates we're making and that you're pleased with the progress so far.Ensuring that our property is well-maintained and up-to-date is important to us, and we're excited about the improvements we're making to enhance our guests' experience.We appreciate your kind words and hope to continue exceeding your expectations as we work towards making our property even more fantastic. If you have any further comments or suggestions, please feel free to let us know. We look forward to welcoming you back for another great stay in the future!
