Ratings based on 227 Verified Reviews
2.0 Room cleanliness
2.4 Service & staff
2.0 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
We stayed for a weekend getaway and we enjoyed our time together at Home Towne Studios.
Studios are very clean and comfortable, like a tiny home we had all we needed.
The bed and pillows were amazingly comfortable, fresh clean linens.
We will recommend this place to our friends and family.
Comment from Hotel Management
29 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Milagros, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS GAINESVILLE GA. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding cleanliness, comfortability and accommodations. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Mar 2024
The door to our room did not have a lock, (the part where u put the key card) was not operational. So anyone could push the door open. We have to put chairs against it so it would've blow open..The top part latched
Comment from Hotel Management
17 Mar 2024 by Hotel staff , Hotel Management
I'm sorry about that we are looking into these issues.
by A verified traveler
Posted 13 Mar 2024
Just some minor updates needed. The room was nice enough the bathroom sink had a hole burned in it.
Comment from Hotel Management
13 Mar 2024 by Red Roof Management, Hotel Management
Dear Cheryl,Thank you for participating in our guest survey and sharing your experience with us at HOMETOWNE STUDIOS GAINESVILLE GA. Though your room was nice, you pointed out that the bathroom sink had a burnt hole, and some minor updates were needed. At Red Roof, our primary goal is to provide a clean and comfortable stay for all our guests, and we are sorry to have not completely achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better. Please know you are a valued guest, and we appreciate your business. Thank you again for your review. The staff and I would love to provide you with an even better stay in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Disappointed
Posted 5 Mar 2024 on HotelsI wasn't able to get my requested room. No shampoo and plastic cups in the room. No coffee
Comment from Hotel Management
7 Mar 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear William,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS GAINESVILLE GA. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with not being able to get your requested room, no coffee or plastic up was available. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
3 Mar 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Angela. The staff and I at the HomeTowne Studios by Red Roof Gainesville, GA were disappointed to see your 4/10 score following your stay. In order to understand what prompted your 4/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
by A verified traveler
Posted 2 Feb 2024
Comment from Hotel Management
4 Feb 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your 5/5 rating with us, Kathryn. Our staff at the HomeTowne Studios By Red Roof Gainesville, GA was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management
by A verified traveler
Posted 30 Jan 2024
The building overall looked inconspicuous. There was a nice touch of small business vibe that I liked. The other tenants made me feel uneasy, especially with my wife around. This was confirmed by the police officer patrolling the parking lot, but it made me feel safer. Not bad for the price overall.
Comment from Hotel Management
31 Jan 2024 by Gabrielle RediResponse Specialist , Hotel Management
Dear Jeremiah,We are sorry to hear your recent experience at the HomeTowne Studios by Red Roof Gainesville, GA did not meet your expectations. While I am happy that our price pleased you, I was saddened that you felt uneasy at our hotel. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. We wish you all the best in your future travels.Sincerely,Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
21 Jan 2024 by Carla RediResponse Specialist , Hotel Management
Hello David, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios By Red Roof Gainesville, GA and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Nishaye,RediResponse Specialist, Hotel Management
Hello Hollie,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios Gainesville, GA. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Jan 2024
Limited
Comment from Hotel Management
11 Jan 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Stuart,Thank you for choosing to stay at our Red Roof. I appreciate your 4/5 score following your stay, but would love for you to consider adding additional comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management
