Ratings based on 841 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Roomed smelled like urine. Very outdated. No I do not reccomend
Comment from Hotel Management
17 May 2024 by Long Huynh, Hotel Management
Hi Christi! Thank you for providing the feedback regarding your recent stay with us. Our hotel just went through a renovation and all the rooms should be up to date, along with our commitment to excellent cleanliness level. We are very sorry to hear about what you have experienced with our facility during your stay, and we assure you that an investigation has been launched. Please contact us directly if you would like so we can further address this issue since we have been trying to reach out to you multiple times for a complete conversation. Thank you so much for trusting us and we look forward to welcoming you back soon with a more pleasant experience!
by A verified traveler
Posted 13 May 2024
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Comment from Hotel Management
15 May 2024 by Long Huynh , Hotel Management
Hi Martin, Thank you so much for your wonderful feedback regarding your recent stay with us! We are very happy and looking forward to welcoming you back soon!
by A verified traveler
Posted 11 May 2024
The hotel is extremely nice! Lots of dining close by plus a target.
Comment from Hotel Management
12 May 2024 by Chelsea S., Hotel Management
Hi, Cheri! Thank you for your feedback regarding your recent stay. We're glad you enjoyed our location and amenities. We look forward to welcoming you back soon!
by A verified traveler
Posted 7 May 2024
It was great!
Comment from Hotel Management
8 May 2024 by Long Huynh, Hotel Management
Hi Jamilett, Thank you so much for your wonderful feedback regarding your recent experience with us! We are so happy to hear that you enjoyed your stay! We are very looking forward to welcoming you back soon!
by A verified traveler
Posted 3 May 2024
Unclean bathroom. Found a used hand towel sitting atop the hair dryer and the pillows were uncomfortable
Comment from Hotel Management
4 May 2024 by Long Huynh , Hotel Management
Hi Shuchi, Thank you so much for providing feedback about your recent stay. We are very apologizing for the disappointment you have had with our room's service and condition. At Hilton Garden Inn, we always want to make sure we provide our guests the top level of cleanliness and to maintain this professional standard, since this has always been a part of our commitments and Promise. We truly appreciated you for bringing this to our attention and we look forward for an opportunity to welcoming you back and make this right for you soon!
by A verified traveler
Posted 28 Apr 2024
Very enjoyable and comfortable, we loved all the options for shopped and dinning - thank you for the stay will be returning in the future for sure!
Comment from Hotel Management
28 Apr 2024 by Long Huynh , Hotel Management
Hi Julie, Thank you so much for your wonderful feedback regarding your recent stay! We are so happy to hear that you enjoyed our options and services! We are very looking forward to welcoming you back soon!
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
12 May 2024 by Chelsea S., Hotel Management
Hi Stephanie, We're sorry to see you didn't enjoy your recent stay with us. Please contact the hotel directly so we may further address any concerns.
by A verified traveler
Posted 21 Apr 2024
Staff is amazing.
Comment from Hotel Management
21 Apr 2024 by Chelsea S., Hotel Management
Hi, Chad. Thank you for your wonderful feedback regarding your recent stay. Our staff appreciates the compliments! We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Apr 2024
The food was awesome!
Comment from Hotel Management
21 Apr 2024 by Long Huynh, Hotel Management
Hi, Jon! Thank you so much for your wonderful feedback regarding your recent stay. We are very happy to hear about your satisfaction with our food and we look forward to welcoming you back soon! Best Regards, Long HuynhGuest Services Manager.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Long Huynh, Hotel Management
Hi Esther! Thank you so much for your valuable feedback regarding your recent stay. Please let us know if there is anything we could have done to improve your experience with us. We look forward to welcoming you again and earning a 5/5 star review for your next stay! Best regards, Long HuynhGuest Services Manager.
