Ratings based on 7 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
A hotel to avoid
Posted 24 Jul 2019 on HotelsCarpets in the room were filthy and the furniture and fittings were old and damaged (non-functional in some cases). WiFi did not work in room. Marketed on the app as a 4 star hotel, only a three star once you arrive, would not give it a two star rating if it were up to me. Staff are friendly and breakfast is pretty good, will avoid in future though.
by A verified traveler
Posted 4 Mar 2019 on Hotels
Overall stay was good. Air-conditioning not adequate in rooms.
by Andre
Posted 21 Mar 2016 on Hotels
by A verified traveler from Zimbabwe
Posted 4 Feb 2016
Pros: Nothing
Cons: Bathroom needs fixing, staff needs to be trained on the importance of customer care
Location: There is a Casino at the Grand Palm hotel
Fair, but not sure about the 4 star rating. Checked in and had challenges with the air conditioner which was dripping some tiny droplets of water. It took hours to get this fixed. Some of the staff members do not have a culture of smiling, had a visitor who came looking for me but was told there was no one booked under that name until there had to call me on my mobile, efforts to get redress was met with resistance as the front office person literally had to argue with the visitor, drainage system in the bath tub was a poor, a foul smell from the bathroom, broken shower door and handle, gym poorly equipped, and finally problems when I checked out. Booked through expedia and submitted email confirmation when I checked in. Upon checking out I got a printout and was requested to settle my bill in cash or by card, at which point I indicated that booking was done through expedia and confirmation for the booking and payment submitted upon checking in. Was asked to resubmit the same email. I booked this hotel on the basis of reviews but my experience was not so great. Maybe for the price, but I would rather pay extra to compensate for all the issues raised above
by Tafadzwa from Sheffield
Good hotel
Posted 23 Aug 2015 on HotelsOverally good, the only issue was there was water leakage in the bathroom which was not cleaned when we moved in.
by A verified traveler
트로트로 호텔 후기
Posted 7 Jan 2019 on Hotels시설은 깨끗하였으나 주변에 아무것도 없어 택시를 타고 외출해야 합니다.
by A verified traveler
Hotel Limpio
Posted 26 Nov 2016 on HotelsExcelente Hotel
