Ratings based on 220 Verified Reviews

3.7 out of 5
89% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Feb 2024 on Hotels
5 out of 5
by A verified traveler

Posted 31 Jan 2024 on Orbitz
Extremely friendly staff
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jan 2024 on Orbitz
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Jan 2024 on Orbitz
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Jan 2024 on Orbitz
2 out of 5
by A verified traveler

Posted 11 Dec 2023
This property does not match the photos! The furniture was dirty and out dated! The receptionist was not at the desk when I arrived. No one knew where she was. I asked for the remote for the TV 3 times and never received it. There was not kettle in the room, however the night attendant was kind enough to find one for me. Horrible experience-I actually left a day early due to the poor customer service! I travelled by plane 2 days, and this is how I was rewarded for stating at your accommodation! Horrible expereice!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Dec 2023
2 out of 5
by A verified traveler

Posted 24 Nov 2023
No room service which really inconvenience me to go to main hotel for food and beverages
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Oct 2023 on Hotels
3 out of 5
by A verified traveler

Posted 13 Oct 2023
The facilities were a little "tired". Only one towel in double room, no hairdryer. But a good buffet breakfast and helpful staff. The "Grand Palm" has fallen far, and has some of the poorest hotel restrooms we have visited. The last "signed' check was 3 months previous!
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