Ratings based on 1 Verified Reviews
5.0 Room cleanliness
1.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
I will not return ...
Posted 4 Nov 2020 on HotelsRude welcome during check-in, unreasonable documents requested (not required in any other hotels or by governmental policies). Thin walls, the discussions that started 5 am in the morning in the room next door, we very loud. No proper Western breakfast, coffee was bad. - The hotel was brand-new, so all was nice in good conditions, still .... all-in-all was the team not trained, lost, unfriendly; it looks pretty much like a management problem.
Comment from Hotel Management
7 Feb 2021 by Sunny, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Sunny Zhang
