Ratings based on 337 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
Door sticks and 3 holes in door for hinge
by A verified traveler
Posted 2 Jun 2024
Clean comfortable beds
Comment from Hotel Management
4 Jun 2024 by Brittany Roberts , Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 30 May 2024
I enjoy myself
Comment from Hotel Management
4 Jun 2024 by Brittany Roberts , Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 28 May 2024
Just like I expect from a Wyndham property, we were given a courtesy early check in, and this saved us as we had vehicle issues in the middle of the night/ right before sunrise. This saved my family from danger. I was so exhausted and we needed courtesy. This is what we received! Wyndham sets a standard, and I knew that I would receive a clean cozy place to rest. Thank you!
Comment from Hotel Management
4 Jun 2024 by Brittany Roberts , Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
4 Jun 2024 by Brittany Roberts , Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 25 May 2024
Average facility. Not terrible but definitely not great. Mattress/bedding was good. Pillows small but fluffy. Only stayed 1 night. Could not control the a/c. It did get a little warm a couple of times during the night but we only stayed 1 night so didn’t worry about it. Did not stay for breakfast as the room above us literally stomped around from 2-4am so we just decided to take off early. Outback Steakhouse is right next door so that was convenient Parking was lit & decent but had a truck pulling a trailer that took up like 8-9 spots. Planters out front had dead plants in them. lol. Definitely wasn’t a welcoming ambience. Probably wouldn’t stay again as it wasn’t up to our standards.
Comment from Hotel Management
4 Jun 2024 by Brittany Roberts , Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
23 May 2024 by Brittany Roberts , Hotel Management
We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,Brittany Roberts
by A verified traveler
Posted 7 May 2024
Clean and comfortable.
Comment from Hotel Management
23 May 2024 by Brittany Roberts , Hotel Management
We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,Brittany Roberts
by A verified traveler
Posted 30 Apr 2024
Our room was dirty. At 7:30 am we had no hot water for a shower. The TV did not work properly, only showing about half of the listed channels. The rest of the channels just had a black screen. Front desk person said there was nothing they could do about it as maintenance person not there on weekend. Air conditioner did not work properly.
Comment from Hotel Management
23 May 2024 by Brittany Roberts , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Fultondale Gardendale I-65. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues you encountered on your recent visit. I have shared your feedback with our staff to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Brittany Roberts
by A verified traveler
Posted 28 Apr 2024
room was clean and would stay there again.
Comment from Hotel Management
23 May 2024 by Brittany Roberts , Hotel Management
We would like to thank you for taking the time to complete the survey. Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,Brittany Roberts
