Ratings based on 2,076 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Room was nasty nothing like the pictures. Rug was disgusting , sheets were dirty , bathroom was nasty the shower had hair all over it , I doubt they clean the rooms after every visitor. The front lobby is nice but once you enter the hallways and rooms different story , don’t let the pictures fool you
Comment from Hotel Management
6 Jun 2024 by Assistant General Manager , Hotel Management
Thank you very much Christina for your survey, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We will be going through a full property renovation here soon and hope to see you in the future. Again, thank you for your time and have a great day.
by A verified traveler from Yorba Linda
Posted 6 Jun 2024
Great value
Comment from Hotel Management
6 Jun 2024 by Assistant General Manager , Hotel Management
Thank you Alok for your great review, we are very hapy to see that you enjoyed your stay with us . We look forward to seeing you in the future.
by A verified traveler
Posted 6 Jun 2024
Old, dirty, out dated even elevator is out of order.
Comment from Hotel Management
6 Jun 2024 by Assistant General Manager , Hotel Management
Hello Anne, we're very sorry you didn't enjoy your stay with us as much as we would have hoped for. We understand our hotel needs a renovation and we are starting one here very soon. Again, thank you for your time and have a great day.
by A verified traveler
Posted 5 Jun 2024
The beds were uncomfortable and the old mattresses too soft. The Middle of night was too noisy ,you could hear the neighbors laughing and talking.
Comment from Hotel Management
5 Jun 2024 by Assistant General Manager , Hotel Management
Thank you Francisca for your survey, we're very sorry you didn't enjoy your stay as much as we would have hoped for. We will have these beds looked at as soon as we can, we will do our best to improve for the future. Again, thank you for your time and have a great day.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Assistant General Manager , Hotel Management
Hello Ferny,Thank you very much for your survey, we are gald to see for the most part you enjoyed your stay with us. We are always working to better our hotel and staff, again thank you for your time and have a great day.
by A verified traveler
Posted 3 Jun 2024
Next to a freeway and old.
Comment from Hotel Management
3 Jun 2024 by Assistant General Manager , Hotel Management
Thank you Sukhjot for your comments, we understand being next to a freeway can be challenging at times and we are working on a better soultion. Thank you again and have a great day.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Assistant General Manager , Hotel Management
Thank you Nidia for your great survey, we hope to see you in the future.
by A verified traveler from Yorba Linda
Posted 2 Jun 2024
Obsolete equipment. Unfit for disabled persons
Comment from Hotel Management
3 Jun 2024 by Assistant General Manager , Hotel Management
Thank you Alok for your survey, we are working on a full property renovation and hope to see you back in the future.
by A verified traveler
Posted 1 Jun 2024
Wasn't the way that we expected
Comment from Hotel Management
3 Jun 2024 by Assistant General Manager , Hotel Management
Hello Farid,We are so sorry we didn't live up to your standards, rest asure we are in the process of making changes and we will do better in the future.
by A verified traveler
Posted 31 May 2024
Need more information on rooms about food and services around the area.
Comment from Hotel Management
31 May 2024 by Assistant General Manager , Hotel Management
Thank you very much Esperanza, we will work on that for the future stays. Thank you again for the great review.
