Ratings based on 936 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
No water pressure in the shower. Room was tiny.Construction work being undertaken. Staff would not allow food deliveries to my door. Staff entered the room twice to ask if we wanted the room cleaned after it had been done only a few hours earlier. Manaement refused to recognize my Accor Plus membership and apply the relevent benifits even though they had signs up in the reception area proclaiming they were affiliated and offered such benifits. A terrible experience!!!
by A verified traveler
Posted 12 May 2024
The hotel room was fully renovated, very spacious and clean. Bathroom was big enough and had a good and relaxing shower. Hotel was under renovations and only negative point was that they did not let us know about the temporary entrance. The surrounding area was well served by restaurants and coffee shops, and very near from the next subway station. Hotel had a bar with pool table and thought that was cool they were transmitting Premier League and Formula 1 on a big screen.
Comment from Hotel Management
15 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Guilherme, Thank you for taking the time to review your stay.It is delightful to learn that the renovations met with your approval, providing a spacious and clean environment, along with a well-appointed bathroom to enhance your relaxation. However, we regret any inconvenience caused by the lack of communication regarding our temporary entrance. Please be assured that our intention is always to facilitate a seamless experience for our valued guests. For future reference, the main entrance is now in use and our brand new lobby is completed and fully operational.We are also pleased that the hotel’s location proved convenient for exploring local restaurants and coffee shops, and that the proximity to the subway station added value to your stay. Your enjoyment of the George & Dragon Pub, with its vibrant atmosphere and live sports broadcasting, is a testament to the dedication we have to creating memorable experiences. Once again, thank you for choosing ibis London Earls Court and for your constructive comments which help us to refine our guest experience.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 12 May 2024
Tired and dated
Comment from Hotel Management
15 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Jo-Anne, We would like to thank you for this review about your recent experience in our hotel.We regret to hear that you were not completely satisfied with our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Our guests' reviews are always helpful as we seek to constantly improve our facilities and services.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 11 May 2024
Property under construction but room nicely renovated. Air conditioning did not work we told front desk twice but they didn’t seem to get it fixed. It was 23C in our room every night for 5 nights.
by A verified traveler
Posted 11 May 2024
Quiet and updated rooms are a plus for staying here.
Comment from Hotel Management
12 May 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Kimberlee,Thank you for sharing your review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted 7 May 2024
Beautiful rooms that are quite spacious. Close to West Brimptom tube and overground. Check out the walking tour of Bromptom Cemetery too.
Comment from Hotel Management
10 May 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Kimberlee,Thank you for such a positive review.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.It would be our pleasure to have you return on another occasion. Warm Regards,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted 30 Apr 2024
Na
Comment from Hotel Management
4 May 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Rosemary,We would like to thank you for this review about your recent experience in our hotel and It is rewarding to know that you had an overall pleasant stay with us. Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted 30 Apr 2024
Good price at the time.
Comment from Hotel Management
4 May 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Gordon,Thank you for such a great review.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back.Best regards,Davide Lecca, Guest Relations Manager
by A verified traveler
Posted 26 Apr 2024
Enjoyed my short stay
Comment from Hotel Management
30 Apr 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear John,Thank you for such a great review.We are pleased that we were able to meet your expectations.We look forward to a return visit from you in the future.Best wishes,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted 24 Apr 2024
Property is under renovation and they dont tell you that when booking. Hotel noisy from 9 am to 4 pm with construction. Staff was great but stay was horrible
Comment from Hotel Management
27 Apr 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Scott,Thank you for taking the time to review your stay.We are glad to hear that you chose our hotel for your stay in London. However, we regret to learn that your experience was not up to your expectations due to noise disturbance. We understand how this could have impacted your stay, and we apologize for any inconvenience caused.Nonetheless, It is rewarding to know that you found our staff to be excellent; we take pride in offering exceptional service to all our guests.We hope that you will allow us the opportunity to provide you with an improved stay in the future. Best regards,Davide Lecca, Guest Relations Manager
