Ratings based on 971 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
No ice machines , poor room housekeeping cleaning , only one elevator working . 5/10 at most
Comment from Hotel Management
21 May 2024 by Rafid, Hotel Management
Dear Nicole, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
by A verified traveler
Posted 19 May 2024
Housekeeping came a 8am day 1. Asked them to come back as we were still sleeping, they never did. Got stuck in elevator day 2, emergency button did not work, forcefully opened doors by 2 men in elevator, jumped out, notified front desk, he argued and said working fine. Next day elevator was finally shut down. Day 4 housekeeping provided dirty towels. Not the friendliest hotel.
Excellent quiet location close to overground.
Comment from Hotel Management
20 May 2024 by GG, Hotel Management
Dear Guest,We sincerely apologize for the inconvenience caused to you during your stay with us.Providing the best possible customer service has always been our No. 1 priority.We have forwarded your concern to our hotel leadership team to ensure guidelines have been in place to avoid such inconveniences to our Guests,We would also like to offer you free upgrade to one of our King superior rooms with complimentary breakfast when you choose to stay with us in the future.Thank you for choosing us.Front Office team
by A verified traveler
Posted 12 May 2024
Nice quiet location close to station for easy access to London centre
Comment from Hotel Management
12 May 2024 by Riccardo Meloni - Duty Manager, Hotel Management
Dear David,Thank you ever so much for taking the time to post on your review - we are so delighted to see you had a great stay with us and to know our location worked so well for you!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo MeloniDuty Manager
by A verified traveler
Posted 6 May 2024
It was okay. Not over the top.
Comment from Hotel Management
8 May 2024 by Rafid, Hotel Management
Dear Duncan, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Rafid, Hotel Management
Dear Thet, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
by A verified traveler from San Francisco
Posted 6 May 2024
One of two elevators was not working for 5 of 6 days of my stay, in a 7 story hotel. Taking the stairs as an alternative was challenging because they stored extra chairs in the hallway--A FIRE SAFETY HAZARD. When I checked out the hotel manager harassed me for 7 minutes, denying the hallways had chairs (since remove.) He even said, I should not have been using the stairs as there are two elevators. I reminded him one elevator was not working for 5 days. This hotel is skimping on maintenance to have an elevator out for 5 days, and trying to save on labor costs by using fire exits for chair storage. This place is dangerous.
Comment from Hotel Management
6 May 2024 by RR, Hotel Management
Dear Ralph Thank you very much for taking a moment to share your feedback. We are deeply sorry to hear that your stay with us was not up to the standard you expected. We take all feedback seriously and have addressed the matter with our Management team to ensure they are well maintained. Once again, thank you very much for sharing your concern. Hopefully, you will allow us to regain your confidence in our property during your next visit. Kind Regards, Revanth Reddy
by A verified traveler
Posted 10 Apr 2024
The property was within 2 minute walking distance to the train
Comment from Hotel Management
11 Apr 2024 by Riccardo Meloni - Duty Manager, Hotel Management
Dear Herman,Thank you ever so much for taking the time to leave your review - fantastic to see you had such a lovely stay and found our location so convenient!The team and I hope to welcome you back when you are next in the area.Kind Regards,Riccardo Meloni
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Rafid, Hotel Management
Dear Weng, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did enjoy your stay with us. I have shared your full rating with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Rafid, Duty Manager.
by A verified traveler
Posted 23 Mar 2024
The staff was incredible,, and the buffet breakfast was delicious!
Comment from Hotel Management
23 Mar 2024 by GG, Hotel Management
Dear Guest,Thank you for taking your precious time and providing us a positive feedback on your stay with us.Looks like you had a wonderful time with us.We thank you once again for choosing us and see you soon back again when ever your business or leisure brings you back to London.Thank you.Front Office team
by A verified traveler
Posted 17 Mar 2024
The front desk staff were great, friendly and attentive to solving issues, but unfortunately the sound travel between rooms was awful and the key card entry system to the rooms seemed generally faulty resulting in having to change rooms and even the second room had the same issue. The sound issue would be a deal breaker against booking again for an otherwise reasonable hotel.
Comment from Hotel Management
17 Mar 2024 by RR, Hotel Management
Dear Joanna, Thank you very much for taking the time to provide us with your valuable feedback. I can see that you did not enjoy your stay with us . I have shared your comments with the team. We hope to welcome you back in our hotel in the near future. Kindest Regards, Revanth, Duty Manager.
