Ratings based on 81 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2024
Overall the stay was good. Shower room was little dirty with mold but other than that everything was good. They provided clean towels every day. Access to stations are good.
by A verified traveler
Nice apartment in good area
Posted 20 Nov 2023 on HotelsClean and comfortable, close to the subway station with easy access to Tenjin and Hakata. Check-in by video call was a little complicated but great value for money.
by A verified traveler
Wasn't even able to check-in
Posted 10 Oct 2023 on HotelsI wasn't even able to enter the building.
The place has no reception, which is fine, but the owner didn't send me the check-in instructions they were supposed to.
Check in time was 3pm. As I arrived at the hotel, I had the unpleasant surprise of seeing there was a lock in the door. A lock for which I didn't have the password cause the owner never contacted me, as they were supposed to, even though I had booked it over a month in advance. This is not mentioned anywhere in the listing, but if you don't receive the password there is nothing you can do because the check-in machine is inside.
I tried to contact the owner through the email posted on the door and waited for 3 hours in front of the hotel, but no response (I don't have a Japanese phone number as I am just a tourist).
I also contacted Hotels.com costumer service, but they were limited in how they could help.
Since it was my first day in Japan, it was raining and I was exhausted, I couldn't wait any longer and ended up paying for another hotel.
I finally got a response at 7:30pm with the check-in instructions that should had been sent long before. It was just a standard message though, no apology and no acknowledgment whatsoever of their mistake.
I am glad I was able to afford another hotel at short notice, but it was an awful experience and almost ruined my trip to Japan.
DO NOT BOOK THIS PLACE IF YOU'RE A FOREIGNER, communication is awful and you will be let down.
Comment from Hotel Management
11 Oct 2023 by tominaga, Hotel Management
We apologize for the inconvenience. I was using the reservation site's automatic message sending system, but it seems that the message could not be sent due to a system error. Also, I apologize for not noticing your message. We will pay attention to the messages and make improvements to prevent this from happening in the future.
by A verified traveler
Posted 3 Dec 2021 on Hotels
Comment from Hotel Management
4 Dec 2021 by 富永, Hotel Management
高評価ありがとうございます。
今後も同様の評価をいただける様努力して参ります。
by A verified traveler
Posted 28 Aug 2021 on Hotels
Comment from Hotel Management
31 Aug 2021 by 富永, Hotel Management
高評価ありがとうございます。
またのお越しを心よりお待ちしております。
by A verified traveler
Posted 2 Mar 2020 on Hotels
Comment from Hotel Management
4 Mar 2020 by keiji, Hotel Management
ご宿泊頂きありがとうございました。またのお越しを心よりお待ちしております。
by A verified traveler
Posted 26 Nov 2019
Owner is friendly and ready to assist anytime. Washer and dryer is a plus point.
Comment from Hotel Management
30 Nov 2019 by keiji, Hotel Management
ご宿泊いただきありがとうございました。またのお越しを心よりお待ちしております。
by A verified traveler
Posted 4 Nov 2019 on Hotels
Everything's great except for bathroom amenities such as the usual shampoo, conditioner and body wash, they are of the same liquid! Please be careful using their products.
Comment from Hotel Management
4 Nov 2019 by けいじ, Hotel Management
Thank you for your stay.
Shampoo, conditioner and body wash are all additive-free.
However, the same product is never used.
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 27 Apr 2024
テレビ、ウォシュレットが無い。襖は壊れていて設置のタブレットは充電がされていない上に使えるコンテンツが無い。
